Industry News | March 6, 2013

Shopkeep POS Wins Best Customer Care Award

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ShopKeep POS was presented with a Bronze Stevie Award for Front-Line Customer Service Team of the Year in the Computer Hardware, Services & Software category at the seventh annual Stevie Awards for Sales & Customer. Other finalists in this category included Rackspace Hosting and nFocus Solutions.

ShopKeep POS was founded in 2008 by Jason Richelson, a former multi-store retailer in NYC, whose keen eye for merchant pain points and needs has influenced how he has built every inch of the company.
 
“We have the best customer care in the business because we care about our customers and listen to what they are saying,” says Jason Richelson, CEO and founder of ShopKeep POS. “It sounds simple, but most companies can’t get it right. When you listen to your customers you learn a lot from them. You figure out very quickly what you are doing right and what needs to change.”
 
With over 5,000 customers nationwide, ShopKeep POS is the leading cloud-based iPad POS system for small businesses in the specialty retail and quick serve industries. Currently, the company has a large and dedicated team of New York-based customer care advisors who are available seven days a week via email, online chat, and phone to answer customer inquiries.
 
The company’s merchant onboarding and training process is incredibly simple, allowing businesses to get started in minutes. Once that happens, product updates and feature enhancements are primarily driven by merchant requests, and merchants are empowered to provide feedback publicly on the company’s Get Satisfaction community board.
 
“This is an incredible honor. The Customer Care team works hard every day of the week to make the ShopKeep POS experience what it is,” says Matt Palmer, head of customer care for ShopKeep POS. “I am delighted and humbled to see the team’s work further acknowledged by this award.”
 
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10 percent over 2012. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.