Tricon Restaurants International (TRI) has
been named the leading quick-service restaurant company to work for in Asia as well as the best
employer overall in Thailand. TRI is a subsidiary of Tricon Global Restaurants, Inc. (NYSE: YUM), owner of KFC, Pizza Hut and Taco Bell. TRI has nearly 10,500 restaurants outside the U.S.
The “Best Employers in Asia” Study was conducted by global management consulting firm Hewitt
Associates, in conjunction with Dow Jones, the publisher of Far Eastern Economic Review and
The Asian Wall Street Journal. Among the 355 organizations that participated in the survey, Tricon
is the only quick-service restaurant company to be listed in the top 20 “Best Employers.”
The Hewitt People Practices Inventory(TM) study revealed the top 10 attributes that make a
company attractive to employees, including: recruiting, hiring and orientation; development and
learning; work environment; rewards and recognition; health and well being; work/life programs;
financial security; organizational structure and culture; and unique people practices.
“We are very pleased to be named one of the best employers in all of Asia and the leading
company in Thailand for our loyalty and commitment to our people,” said Hester Chew, Vice
President and Managing Director, Tricon Restaurants International for Thailand, Singapore and
Indochina. “Tricon has built a culture that puts people first by investing in them, by recognizing
their valuable contributions and rewarding them for outstanding performance,” added Chew.
According to Jo Reinhard, Managing Consultant with Hewitt, “Best Employers are doing the right
things to grow and support their businesses and are more prepared for the future. They have
highly engaged and committed employees and are able to attract and retain the talent they need to
grow their businesses,” she said.
The company has created nearly 30 recognition and motivation programs in Thailand to regularly
celebrate the contributions of its employees. A key factor to the company’s success in attracting
and retaining employees has been its “How We Work Together” principles that have been
cascaded throughout the entire organization. The principles include customer mania, belief in
people, recognition, coaching and support, accountability, excellence, positive energy and
teamwork.
The “Best Employers in Asia” study was conducted simultaneously in 10 countries/regions across Asia. More than 92,000 employees
contributed data. The participating companies represented 26 different industries, including electronics, hospitality, finance and
restaurants. TRI ranked number 7 of all 355 participating organizations.
The survey tools included an Employee Opinion Questionnaire, Hewitt’s People Practices Inventory(TM) and a CEO questionnaire. The
surveys explored areas including employee engagement, people programs and policies and business leaders’ philosophies and
approaches to managing people.
