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7 Signs Your Applicant is the Best Choice
Streamline the hiring process and build a strong team with these interview questions.
An Undesirable Consequence
Some say misguided pro-labor push could threaten the franchise model.
3 Rules for Superior Customer Service
How to go above and beyond in making quick-serve diners feel well served.
The Cost of Outdated Pricing Strategies: Part 2
A look at pricing strategies that go beyond cost-plus and value-based pricing.
The Cost of Outdated Pricing Strategies
Operators are leaving dollars on the table by committing to cost-plus and value-based pricing.
Avoiding the Big Fro-Yo Freeze
Three tips for frozen-yogurt operators to survive market saturation.
Marketing as a Science: The End of Speculation
Leveraging mobile platforms allows operators to make marketing quantifiable.
Ten Tips to Survive Minimum Wage Increases
Increased minimum wages are a growing concern and unavoidable reality for many operators. Here’s what you can do about them.
Defining Mobile Payment Systems
Not all mobile payment systems are made equal and not all may be right for small-scale quick-service restaurants.
Small Chains Embrace Change
Brands with a smaller footprint focus more on customer feedback.
U.S. Adds 12,300 Franchise Jobs in July
U.S. private-sector franchise jobs increased by 12,300 during the month of July 2013, according to the ADP National Franchise Report.
Burger Chains Are Popular, But Guest Satisfaction Is Lacking
Quick service is a crowded market, but one segment has to take the lead. And for the time being, it looks like burger chains are the top pick.
July Sales Fall Slightly, Customer Optimism Rises
Black Box Intelligence and People Report released the Restaurant Industry Snapshot for July, reporting negative sales during July, the second straight...
FONA Named One of Chicago's Best Companies to Work For
FONA International, creator and manufacturer of complete flavor solutions for some of the world's leading food, beverage, nutraceutical, and pharmaceu...
Consumers Indulge While Eating Out
Despite efforts to get U.S. consumers to eat healthier at restaurants, only 24 percent of U.S.
Jimmy John’s, Chipotle Ranked Among Fastest-Growing Chains
The list of the fastest-growing retailers this year tells a story of consumers’ growing affinity for fast-fashion, specialty grocery items, and appare...
Latinos Stay Connected at Meal Time
Every 30 seconds, a Hispanic turns 18 years old in the U.S., amplifying the influence of the country's fastest-growing ethnic minority.
KFC Among U.S. Brands that Dominate Chinese Market
Millward Brown has announced the 20 most powerful brands in China, a list dominated by U.S. brands and led by KFC.
Zaxby’s Declared Most Craveable by Technomic Study
Zaxby’s, known for its “indescribably good” chicken, can now call itself “the most craveable” fast-casual restaurant in America, according to a recent...
Study: Quick Serves Miss Opportunity in Customer Service
Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to some of the world's most respected multi-unit enterpris...
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3 Features Brands Should Borrow from Fast Casual
Jersey Mike's Continues Partnership With Soccer Star
Maui Wowi Adds Midnight Kona Dark Coffee Roast
Cousins Subs Founder Is Seceded by his Daughter
Spending Increases With Consumer Confidence
Arizona-Based Grabbagreen Expands to Dallas
Foodservice Spending Increase, Visits Stay Flat
Freddy's Opens 21 Stores in 21 Weeks
Whataburger Shortens Breakfast Hours Due to Avian Flu
Muscle Maker Inc. Acquires Healthy Lifestyle Grill
Ones to Watch