Outside Insights

Outside Insights

industry headlines

U.S. Adds 12,300 Franchise Jobs in July

2013-08-19 U.S. private-sector franchise jobs increased by 12,300 during the month of July 2013, according to the ADP National Franchise Report.

Burger Chains Are Popular, But Guest Satisfaction Is Lacking

2013-08-16 Quick service is a crowded market, but one segment has to take the lead. And for the time being, it looks like burger chains are the top pick.

July Sales Fall Slightly, Customer Optimism Rises

2013-08-12 Black Box Intelligence and People Report released the Restaurant Industry Snapshot for July, reporting negative sales during July, the second straight...

FONA Named One of Chicago's Best Companies to Work For

2013-08-07 FONA International, creator and manufacturer of complete flavor solutions for some of the world's leading food, beverage, nutraceutical, and pharmaceu...

Consumers Indulge While Eating Out

2013-08-06 Despite efforts to get U.S. consumers to eat healthier at restaurants, only 24 percent of U.S.

Jimmy John’s, Chipotle Ranked Among Fastest-Growing Chains

2013-08-01 The list of the fastest-growing retailers this year tells a story of consumers’ growing affinity for fast-fashion, specialty grocery items, and appare...

Latinos Stay Connected at Meal Time

2013-07-31 Every 30 seconds, a Hispanic turns 18 years old in the U.S., amplifying the influence of the country's fastest-growing ethnic minority.

KFC Among U.S. Brands that Dominate Chinese Market

2013-07-30 Millward Brown has announced the 20 most powerful brands in China, a list dominated by U.S. brands and led by KFC.

Zaxby’s Declared Most Craveable by Technomic Study

2013-07-26 Zaxby’s, known for its “indescribably good” chicken, can now call itself “the most craveable” fast-casual restaurant in America, according to a recent...

Study: Quick Serves Miss Opportunity in Customer Service

2013-07-26 Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to some of the world's most respected multi-unit enterpris...