To support its growing catering business while ensuring excellent customer service, McAlister’s needed a dedicated solution that would give more visibility into its catering operations and help its locations carefully and efficiently manage each step of the process. It was clear to McAlister’s that MonkeyMedia Software offered catering solutions that encompassed true end-to-end catering—from order production to delivery—and could be configured specifically to meet its unique requirements.
MonkeyCatering and MonkeyOnlineOrdering will easily integrate into McAlister’s existing IT infrastructure, allowing the restaurant chain to benefit from powerful, real-time reporting. Additionally, the restaurants will gain valuable insight into business intelligence, including up-to-date sales figures, customer ordering behavior, promotional performance, and other important data.
MonkeyCatering and MonkeyOnlineOrdering will also empower McAlister’s catering teams with comprehensive order and account management, end-to-end production and delivery management, accounting integration, and integrated sales and marketing tools that will help drive more catering sales.
“MonkeyMedia Software was the only company that had everything we were looking for—from analytics and reporting to order production and delivery management,” says Randy White, vice president of IT for McAlister’s Deli. “It’s important to us that MonkeyMedia Software is not just a software provider; the company was founded by restaurant industry veterans who really understand the catering business, specifically in multi-unit restaurant environments. We look forward to collaborating with MonkeyMedia Software as a trusted partner and thought leader as our catering program continues to grow.”
“McAlister’s Deli has become somewhat of an icon in the deli and catering world, and it’s an honor that its team chose MonkeyMedia Software to help manage their catering business,” says Erle Dardick, CEO of MonkeyMedia Software. “MonkeyCatering and MonkeyOnlineOrdering will enable McAlister’s to leverage the most innovative and catering-focused technology to increase efficiency throughout its catering operations and continue growing its business.”