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In the last few years, Caribou Coffee has been rapidly expanding. Yet, as with most restaurant businesses, the company had to find a solution to address talent gaps, bench strength development, and better plan for sustained company growth. Leveraging SuccessFactors Succession Management, Caribou Coffee is creating a better process to harvest its talent internally and identify employee leadership strengths and areas for future opportunities.
Using SuccessFactors to drive a company-wide succession planning strategy, Caribou Coffee has been able to create better success metrics in terms of aligning employee development with business goals and better chart the course of the company’s succession plan. Caribou Coffee can now address and allot resources to see if they are losing critical talent and put plans in place to prevent attrition from happening in the future.
“Moving from our prior homegrown, paper-based succession process to SuccessFactors has given us a better method to identify and assess our talent,” says Shelly M. Gagen, director of management development, Caribou Coffee.