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The Best in Drive-Thru '07: Building a Better Drive-Thru
Ranking by Accuracy
CHAIN passing
percent
Chick-fil-A 95.2%
Krystal 94.6%
Bojangles 93.9%
El Pollo Loco 93.1%
Burger King 92.3%
Hardee's 91.7%
Del Taco 91.5%
Whataburger 90.9%
Checkers 90.5%
McDonald's 90.4%
Taco John's 90.3%
Rally's 90.1%
Taco Bell 89.8%
Wendy's 89.5%
Carl's Jr. 89.3%
Dairy Queen 89.1%
Jack In The Box 88.4%
Church's 87.4%
Arby's 87.4%
Captain D's 86.3%
Long John Silver 86.3%
White Castle 86.2%
KFC 86.1%
Popeyes 84.6%
A&W 80.3%
Summary 89.3%
Average Service Time Ranking
CHAIN AVERAGE
TIME IN
SECONDS
SAMPLE
SIZE
AVERAGE
# OF
VEHICLES
Wendy's 138.5 533 1.7
Checkers 152.6 356 1.2
Taco Bell 163.1 607 1.3
McDonald's 167.1 642 2.5
Long John Silver 177.9 451 0.7
Burger King 179.9 618 1.5
Arby's 190.1 601 1.1
Bojangles' 190.3 262 1.5
Taco John's 192.5 290 1.2
Chick-fil-A 194.3 412 3.4
KFC 199.6 588 1.3
Del Taco 200.4 304 1.5
Rally's 206.1 281 1.1
Krystal 208.4 293 1.4
Hardee's 213.7 502 1.1
Church's 214.6 216 0.6
A&W 214.9 283 1.0
El Pollo Loco 217.2 260 1.5
Carl's Jr. 222.5 428 1.4
Popeyes 228.4 438 1.1
Jack In The Box 229.5 498 1.8
Dairy Queen 231.2 477 0.9
Captain D's 235.3 348 0.8
White Castle 243.7 318 1.6
Whataburger 277.0 349 1.6
Summary 199.9 10355 1.4
Online figures for Wendy’s, Checker’s, and McDonald’s are different from those found in QSR’s print magazine due to an error in data collection reported by Insula Research. The changes were not large enough to result in a different ranking.