QSR Feature
America’s Best Drive-Thru 2008 is … Chick-fil-A! (Again)
Breakdown of Order Inaccuracies
    PERCENTAGE OF CATEGORIZED FAULTS
  % TOTAL MAIN ITEM INACCURATE MAIN ITEM MISSING SIDE ITEM DRINK SIZE DRINK FLAVOR DRINK MISSING SANDWICH TOPPING NAPKIN CHANGE STRAW NO ICE CONDIMENT REQUEST OTHER
Arby's 9.03% 0.33% 0.33% 0.33% 0.00% 0.33% 1.67% 0.33% 1.34% 0.00% 1.00% 1.67% 2.01% 0.00%
A&W 11.11% 1.23% 0.62% 0.62% 0.62% 1.23% 0.62% 0.00% 1.85% 0.00% 1.85% 3.09% 2.47% 0.62%
Bojangles' 14.45% 1.73% 0.00% 0.00% 0.00% 0.58% 2.89% 0.00% 1.73% 0.00% 0.58% 0.58% 6.36% 0.58%
Burger King 6.38% 1.06% 0.00% 0.00% 0.00% 1.06% 0.71% 1.06% 0.71% 0.00% 0.35% 0.71% 1.42% 0.00%
Captain D's 9.33% 0.00% 0.00% 0.52% 0.00% 0.00% 3.11% 0.00% 2.07% 0.00% 0.00% 2.59% 0.52% 1.04%
Carl's Jr 6.37% 0.40% 0.00% 0.00% 0.00% 0.00% 0.40% 1.20% 0.80% 0.00% 0.40% 1.59% 1.59% 0.80%
Checkers 9.04% 2.13% 0.00% 0.00% 0.00% 0.00% 0.53% 0.00% 1.60% 0.00% 2.13% 4.26% 0.53% 0.53%
Chick-fil-A 2.94% 0.42% 0.00% 0.42% 0.00% 0.84% 0.00% 0.00% 0.00% 0.00% 0.42% 0.42% 0.00% 1.26%
Church's 17.48% 0.70% 0.00% 2.10% 0.00% 2.10% 0.00% 0.00% 3.50% 0.70% 4.90% 11.19% 0.00% 1.40%
Culvers 4.82% 0.00% 0.00% 0.60% 0.00% 0.00% 1.81% 1.20% 0.60% 0.00% 0.00% 0.60% 0.00% 0.00%
Dairy Queen 12.59% 1.05% 0.00% 0.35% 0.70% 0.35% 2.10% 1.40% 2.10% 0.00% 0.70% 3.85% 1.40% 0.35%
Del Taco 4.88% 0.00% 0.00% 0.00% 0.00% 0.00% 0.49% 0.00% 0.00% 0.00% 0.00% 4.39% 0.00% 0.00%
El Pollo Loco 7.51% 0.00% 0.00% 0.58% 0.00% 0.58% 1.16% 0.00% 0.58% 0.00% 1.16% 3.47% 0.58% 1.16%
Hardee's 7.75% 0.70% 0.00% 0.35% 0.00% 0.00% 1.76% 0.35% 0.70% 0.00% 0.35% 3.17% 0.70% 0.35%
Jack in the Box 5.19% 0.00% 0.00% 0.32% 0.00% 0.00% 0.65% 1.30% 0.65% 0.00% 0.65% 1.62% 0.65% 0.32%
KFC 6.56% 0.98% 0.00% 0.66% 0.00% 0.00% 0.33% 0.00% 0.98% 0.00% 0.33% 1.97% 0.98% 0.66%
Krystal 5.45% 0.00% 0.00% 1.21% 0.00% 0.00% 0.61% 0.00% 1.82% 0.00% 0.61% 1.21% 0.00% 1.21%
Long John Silver's 10.13% 0.00% 0.00% 1.32% 0.00% 0.44% 0.88% 0.44% 1.76% 0.00% 1.76% 3.52% 2.64% 0.44%
McDonald's 5.54% 0.29% 0.29% 0.00% 0.00% 0.00% 0.58% 0.29% 0.00% 0.58% 0.58% 1.46% 1.46% 0.00%
Popeyes 15.83% 0.39% 0.00% 0.77% 0.00% 0.39% 0.77% 0.00% 3.86% 0.39% 1.93% 5.79% 3.47% 0.77%
Rally's 9.55% 0.64% 0.00% 0.00% 0.00% 0.64% 3.82% 0.64% 1.27% 0.00% 1.91% 1.27% 0.00% 0.64%
Taco Bell 8.06% 0.97% 0.00% 0.00% 0.00% 0.00% 1.29% 0.32% 1.29% 0.00% 0.32% 3.55% 0.65% 0.65%
Wendy's 8.02% 0.62% 0.00% 0.31% 0.00% 0.00% 0.93% 0.93% 0.93% 0.00% 0.62% 3.70% 0.62% 0.62%
Whataburger 13.04% 0.97% 0.00% 0.00% 0.00% 1.45% 0.00% 0.97% 1.45% 0.97% 0.97% 5.80% 2.42% 1.93%
White Castle 9.25% 1.16% 0.00% 0.00% 0.00% 0.00% 2.31% 0.00% 1.73% 0.00% 1.73% 2.31% 1.73% 0.00%
Summary 8.54% 0.62% 0.05% 0.38% 0.05% 0.34% 1.12% 0.46% 1.25% 0.10% 0.89% 2.83% 1.29% 0.57%