Thinking of Buying a Fast-Casual Franchise? Read this report first.
QSR Feature
America’s Best Drive-Thru 2008 is … Chick-fil-A! (Again)
Service Time Order Acccuracy Speaker Clarity Menuboard Appearance Combined Score
  Score Score Score Score
Chick-fil-A 7.2 10.0 2.5 2.2 21.9
McDonald's 8.4 8.0 2.1 1.6 20.1
Burger King 9.2 7.2 1.5 2.0 19.9
Wendy's 10.0 5.6 2.2 1.5 19.3
Del Taco 5.2 9.2 2.3 2.1 18.8
Krystal 3.6 8.4 2.4 2.5 16.9
Taco Bell 8.8 5.2 1.4 1.2 16.6
Carl's Jr 4.8 7.6 2.0 1.1 15.5
Jack in the Box 5.6 8.8 0.5 0.6 15.5
Checkers 8.0 4.4 1.1 1.4 14.9
Bojangles' 9.6 1.2 1.6 2.4 14.8
Arby's 7.6 4.8 0.8 1.3 14.5
KFC 6.4 6.8 0.9 0.4 14.5
El Pollo Loco 4.0 6.4 1.7 1.8 13.9
Culvers 0.4 9.6 1.3 1.7 13.0
Long John Silver's 6.0 2.8 1.2 0.5 10.5
Hardee's 2.4 6.0 0.7 1.0 10.1
Rally's 4.4 3.2 0.4 0.9 8.9
White Castle 1.2 4.0 0.6 2.3 8.1
Church's 6.8 0.4 0.2 0.3 7.7
A&W 1.6 2.4 1.9 0.7 6.6
Whataburger 2.8 1.6 0.3 1.9 6.6
Captain D's 0.8 3.6 1.8 0.2 6.4
Dairy Queen 2.0 2.0 1.0 0.8 5.8
Popeyes 3.2 0.8 0.1 0.1 4.2