Webinar: America’s Best Drive-Thru

Each year QSR magazine and Insula Research present the results of the highly anticipated Quick-Service Drive-Thru Performance Study, in which researchers visit literally thousands of drive-thru operations across the country to determine what's working in the drive-thru.

We invite you to join us on Thursday, October 30, 2008, for a live webinar covering the results of this industry-shaping study. Moderated by Sherri Daye Scott, editor of QSR, the panel will include Brian Baker, president of Insula Research, and operations executives from chains covered in the study. Among the items on the agenda will be:

• The current and future lay of the land in drive-thru business
• Highlights and noteworthy data from the study
• Best practices from those are doing drive-thru well
• Questions from the audience

There is no cost to attend, but you must register in advance. When you register, you’ll have the important opportunity to suggest topics you’d like to hear the panelists cover.

Previous Presentations

Worried About Credit Card Security?

Data security and PCI compliance are top-of-mind payment issues for restaurant operators. This was brought home with the indictments of the gang responsible for the largest credit card hacking scheme in U.S history, in which one of the retailer victims was a restaurant chain. Couple news like that with new requirements of the Payment Card Industry Data Security Standard 1.2, and you have the focus of this informative webinar.

Topics covered include evolving threats to credit card security, best practices for compliance, potential penalties, how much to rely on vendors, justifying compliance costs, what to do with an older POS system or payment device, and much more.

Panelists are Mike Herman, a member of the PCI Security Standards Council Board of Advisors and VISA's Fraud Roundtable, and chief compliance officer for Chase Paymentech; John Koontz, chief information officer for RealMex Restaurants; Richard Del Valle, director of restaurant systems for Friendly's; and Christopher Justice, president of Merchant Link.

Are You Ready for the Trans Fat Revolution?

Removing trans fats from food served in restaurants is a critical issue facing the industry today. To help restaurant operators understand the implications for business, QSR hosted a webcast on June 28, 2007, that explored such key issues as: What are trans fats and how did they get there; how trans-free frying oils perform in taste and longevity; whether there is an adequate supply of trans-free oil; and the steps you need to take to eliminate trans fat from your menu.

Moderated by QSR's Greg Sanders, the panel included chef Chris Koetke of Kendall College, Linda Brugler of Frymaster, Howard Shuman of Bunge Oils, and Helene Clark of ConAgra Foods Lamb Weston.

Contactless Payment

Contactless payment has been the coming thing in the restaurant industry for years. Current buzz places this payment technology at a "tipping point" in our business, so to see if it's true, QSR magazine hosted an hour-long webcast in which we spoke to a number of experts on the topic and answered questions from the audience. Although the live event is over, you can still reap the benefits of the knowledge shared by viewing a recording of the webcast.

Panelists included Cathy Medich of the Smart Card Alliance, Sahir Anand of the Aberdeen Group, and Paul Rasori of VeriFone. The event was moderated by QSR's associate publisher Greg Sanders, who also shared insight on contactless payment from Arby's, Jack in the Box, and Smoothie King.

Best in Drive-Thru

Discover the behind-the-scenes best practices of quick-serve's drive-thru leaders. This presentation offers an intimate glance into what keeps the best drive-thru operations moving.

Blimpie's New Game

Blimpie has adopted a new look, menu, and operating strategy. Now it's time to convince franchisees to do the same.

Simple

Lea Davis profiles the simple operations of three of quick-service's most successful brands.