The Joy of R&D

Checkers/Rally’s head of development has deep company roots.
The senior culinary manager at quick service restaurant Checkers grew up in the company.
Checkers/Rally's senior director of R&D Ryan Joy grew up in the company, working for his dad Craig's franchise.

While most of his peers were attending football games and socializing on the weekends, Ryan Joy spent his teenage years working as many hours as he could at his dad’s Checkers franchise in St. Petersburg, Florida.

Today, Joy continues to put in hours for the Checkers/Rally’s brands, but it’s not working for his dad Craig Joy’s franchise, which was the first franchise in the Checkers/Rally’s system. It’s as the senior director of R&D and culinary for the company, a position in which he’s helped the company develop a number of pivotal new menu items.

It’s Hiring Time

Summer hiring outlook strong for quick-service operators.

Quick service restaurants hire summer workers for popular seasonal job.
Fast casual Slim Chickens sees a lot of transition in its employee base in the summer, as many of its workers are college students.

On the heels of the latest jobs report, which revealed that restaurants added more than 30,000 jobs in March—the 49th consecutive month of growth for the industry—limited-service operators are well positioned for the incoming summer season.

Checkers and Rally's Combat Rising Beef Prices

When you’re a burger brand based on value, rising beef prices could mean a supply chain disaster. But at drive-thru chains Checkers and Rally's, vigorously staying ahead of commodities forecasts has shielded the sister brands from this year’s growing beef costs.

Checkers Awards Recognize Franchisee, Employee Excellence

Checkers Drive-In Restaurants Inc., the largest double drive-thru chain in the U.S., honored its franchisees, employees, and suppliers during the company’s Best of the Best Awards Ceremony at its annual National Convention held at the Rosen Shingle Creek Hotel in Orlando, Florida from September 16 through 20. The awards recognize franchisees and employees who have achieved great success over the past year and have made an impact in their markets across the country.

Final Piece of the Puzzle

The best drive thrus run like machines. Simple goals are met over and over: Orders go out quickly, the food is delivered fresh, and the right orders get to the right cars. But in the drive thru, pressure can run high and the smallest mistakes can prove catastrophic, backing up lines and spelling disaster for both customers and the restaurant’s bottom line.

Subway, Checkers Execs Back for More on “Undercover Boss”

Subway chief development officer Don Fertman catches up with a Subway employee from his first appearance on "Undercover Boss".

One appearance on CBS’s hit show “Undercover Boss” just wasn’t enough for two quick-serve industry execs. That’s why Subway chief development officer Don Fertman and Checkers president and CEO Rick Silva are going back for round two this Friday.

The “Epic Bosses” episode catches up with nine executives from past seasons of “Undercover Boss”, taking a look at what they learned and how their brands have since changed.

Double Trouble?

Tony Holmes had a problem: The drive thru at his high-traffic Chick-fil-A restaurant in Apex, North Carolina, was too crowded.

For nearly two years, he tried line busting with employees outside wearing headsets. Then he gave those employees handheld remote units to streamline ordering. Both methods helped alleviate the drive thru’s bottleneck, but there were other issues that technology and manpower couldn’t address.

So in November, Holmes installed a dual drive-thru lane.

Checkers/Rally’s Shows Some Skin

Checkers/Rally’s may be known for its double drive thru and seasoned fries, says Checkers chief marketing officer Terri Snyder. But the brands are hoping their newest product, Loaded Potato Skins, will become just as popular.

The potato skins—a permanent item that feature full-sized, meaty potato skins covered with cheese sauce, bacon chunks, and ranch sauce and sold three for $2.99—were inspired by a trio of factors.

First, consumers simply love them, and it’s hard to get them anywhere else in the limited-service world, Snyder says.