Chick-fil-A is launching two new features—mobile payment and mobile ordering—within the Chick-fil-A Mobile App to help guests save time and ensure a convenient and personalized experience.
Chick-fil-A restaurants nationwide are now accepting mobile payments through the Chick-fil-A App so that customers can use their smartphones to pay for meals without relying solely on cash or credit cards. The national rollout in all Chick-fil-A restaurants, with the exception of licensed locations, marks the official launch of the Atlanta-based restaurant chain’s mobile payment system.
Chick-fil-A joined the breakfast innovation bandwagon with a renewed commitment to offering better coffee. And the chicken chain took the initiative one step further by partnering with a network of specialty coffee farmers in Central America known as THRIVE.
Food News Media, publisher of QSR and FSR magazines, announced the winners of the inaugural HALO Awards, which honor restaurant chains that have made meaningful contributions to a healthy, active lifestyle for consumers.
The late Chick-fil-A founder always maintained an intense focus on the people who helped run his business and the people who came through its doors.
Chick-fil-A founder Truett Cathy graced the QSR cover twice, including the magazine's second issue, in November/December 1997.
Editor’s Note: In the limited-service restaurant industry, some brands become standard bearers for the rest of the business, prime examples for how to run certain aspects of a restaurant. McDonald’s, of course, has long been one for its marketing, scale, and efficiency. In the last five years, Chipotle has climbed to that position by being the pioneer in the fast-casual space. And when it comes to great customer service and a dedication to a brand’s core values, there is no better example than Chick-fil-A.
In a message sent to employees today, Chick-fil-A announced that its founder and chairman emeritus, S. Truett Cathy, died at 1:35 a.m. Monday at the age of 93. He died peacefully at home, surrounded by loved ones.
Chick-fil-A is partnering with THRIVE Farmers Coffee to introduce the quick-serve industry’s first-ever specialty-grade coffee. The coffee was created specifically for the chain and is available in restaurants nationwide. The sale of each cup of coffee provides direct revenue to THRIVE Farmers network of family farmers in Central America, allowing them to earn up to 10 times more than farmers earn in traditional revenue models.
Atlanta Hall Management (AHM) announced the new College Football Hall of Fame will open its doors on Saturday, August 23, in the heart of downtown Atlanta’s sports and entertainment district. The Hall also revealed its new logo and Chick-fil-A’s lead sponsorship of the new College Football Hall of Fame. The attraction will officially be called the “College Football Hall of Fame and Chick-fil-A Fan Experience.” Tickets and memberships will be available beginning August 1 for purchase through the Hall’s newly launched website.
Pizza segment rankings from Market Force Information survey.
Market Force Information
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, Firehouse Subs
, Jimmy John's
, Pizza Hut
, Raising Cane's
, Papa Murphy's
, CiCi's Pizza
, Papa John's
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, Consumer Trends
With new limited-service brands emerging at a rapid pace, consumers have more dining choices than ever, and their preferences are proving that established national concepts could learn a thing or two from these smaller, younger chains. According to a nationwide study on consumers’ favorite quick-service chains from Market Force Information, brands like Firehouse Subs, Qdoba, and Papa Murphy’s rank better for customer satisfaction compared to more established category players like Subway, Taco Bell, and Pizza Hut.
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Fast food gets a bad rap. The industry is actively cutting back on calories, sodium, trans fats, high fructose corn syrup, and other ingredient components that are detrimental to nutrition, but consumers and watchdogs alike are still quick to point fingers when the nation’s health woes come under debate.
Chick-fil-A is introducing a new lineup of grilled chicken entrées that will give the chain a nutritious and expansive grilled menu. On April 14, the Atlanta-based restaurant chain will officially rollout three new entrées—the Chick-fil-A Grilled Chicken Sandwich, Chick-fil-A Grilled Chicken Club Sandwich, and Chick-fil-A Grilled Nuggets—in an ongoing effort to provide more flavorful and craveable grilled options for its nutrition-minded customers.