Franchising
They’re the largest living generation in the U.S. They spend more money in restaurants per capita than any previous generation, according to Restaurant Marketing Labs. They’ve been credited with changing the restaurant landscape forever by seeking out brands that offer customized food choices,...
Start to Finish: What Inspires Execs
In 1994, I started a coffee concept called Xando Coffee and Bar. It was a group of four friends and my brother, and what we lacked in experience we made up for in enthusiasm. It was invariably a mix of both how passionate we were and how many mistakes we made along the way. All of it was, I think,...
Industry News
Texas-based Pizza Patrón was sold in a deal that will give one of its largest franchisees leadership of the company. Founder Antonio Swad sold the 30-year-old brand to Charles Loflin, who owns 33 of Pizza Patrón’s 93 locations, all of which are franchised. “[Loflin is] someone that I’ve known for...
Outside Insights
Micromanagers are notorious for failing to understand why micromanagement is an issue. The mindset is that managers are supposed to manage—ipso facto. That’s why they’re in charge in the first place. By that logic, why should it matter if they peek over employees’ shoulders every now and then to...
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Industry News
Panera Bread, Culver’s, and In-N-Out are among the brands that a majority of customers would recommend to friends and family, according to a study by marketing and research firm YouGov BrandIndex. The study examined 140 dining brands over the past 12 months, tracking recommend scores—or the...
Finance
It’s a new year, but many restaurants are looking to the future with apprehension, not enthusiasm. The slumping sales trend of 2016 is expected to continue into at least the first quarter of 2017. In November, MarketWatch predicted that a recession in the restaurant industry was coming, citing a...
Industry News
The many tales of lottery winnings squandered, where ruined over-night millionaires are forced to sell Lamborghinis to make rent, didn’t faze Belinda Poblete. She bought a Honda SUV, renovated her kitchen, and did something that was both daunting and undeniably levelheaded: she purchased a Red...
Consumer Trends
Several fast-food trends—from the evolution of new technologies to veggies creeping closer to the center of the plate—are expected to kick into overdrive in 2017, while others will make their debut. Here’s what restaurant experts say will be the 12 biggest limited-service trends this year. Tech...

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When it comes to business, Americans tend to fall in love with the new—new companies, new products, new deals.
Tracey Deschaine’s suburban Philadelphia restaurant, Dixie Picnic, has a lot going for it. After years of refinement, the concept boasts a fiercely loyal customer base. Annual sales are approaching $1 million.
It’s no secret that America as a culture prizes cleanliness as an inherent, cultural virtue. This near obsession goes far beyond the stacks of deodorants, perfumes, shampoos, and soaps that line bathrooms walls.
Controversy surrounding genetically modified organisms (GMO) continues to sow doubt about them among consumers, despite being deemed safe to eat by the FDA and the National Academy of Sciences.
Jon Rollo wants customers to eat his restaurant’s food every day.The founder of Greenleaf Gourmet Chopshop was studying at Le Cordon Bleu in Chicago when he began working with various restaurant groups.