Food waste is a major issue for restaurants.
Outside Insights
In the restaurant industry we see more food than anybody in America. It may come as a surprise that despite this abundance of food there are still millions of people who have no idea where their next meal is coming from. According to Feeding America, America produces an estimated 70 billion tons of...
Subway is bringing back the $5 footlong.
Franchising
Subway announced that it will bring back its popular $5 footlong deal in January for a limited time, allowing customers to buy one or more featured 12-inch subs every day for $5. In early 2016, the brand ended the deal, and a $6 footlong deal replaced it, but it did not generate as much excitement...
The joint-employer rule was overturned.
Legal
The so-called “joint-employer” ruling was overturned by a U.S. labor board Thursday. In a 3-2 decision, the Republican controlled National Labor Relations Board reversed the standard it set in a 2015 case involving Browning-Ferris Industries Inc. The Obama-era rule put employers potentially on the...
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Taco Bell will start delivering in the near future.
Technology
Taco Bell announced Thursday that it’s reached an agreement with franchisees to fund new technology initiatives, including self-serve kiosks, improved back-of-house systems, expanded delivery, and more. “Our fantastic relationship with our franchisees and our growth mindset have enabled us to...
Outside Insights
Quick-service restaurants will look beyond technology to differentiate their drive thrus and improve the customer experience in the year ahead, as curbside pickup and delivery options pick up steam. This was one of the 2018 predictions for the industry from King-Casey, a well-known restaurant and...
Legal
The U.S. Department of Labor announced Tuesday that it is extending the deadline for the public to make comments on its newly proposed changes to tip pooling rules from 30 days to 60 days. This move comes after Labor Secretary Alexander Acosta received a letter from 46 Democrats from the House of...
Bruegger’s is closing locations around the country.
Finance
Einstein Noah Restaurant Group announced it is closing 30 Bruegger’s Bagels bakeries. The restaurants are primarily in Eastern markets. The company said the decision was based on financial performance and improved positioning for future growth. The group added that it will be taking steps to help...
Shake Shack
Finance
Shake Shack, well known for its customer service, took a surprising step in early October when its first-ever automated, cash-less store opened in Astor Place in New York City. The new prototype features self-order kiosks and a streamlined kitchen design meant to quickly turn around orders as they...

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Luke’s Lobster, &pizza, Flyrite
Diners’ love affair with traditional soda brands has evolved from a match made in heaven to awkward estrangement.
Food safety is key to any restaurant.
The food service industry was shaken when restaurant chain Chipotle had multiple, widespread food safety outbreaks, spanning various states.
The term “point-of-sale” can be a bit of a misnomer.
Until fairly recently, when people wanted cakes, cookies, croissants, cobblers, pastries, pies, popovers, muffins, or mille-feuilles, they had absolutely no expectation that the item in question would be anything other than a decadent, high-calorie treat.
Even with the increased frequency of other forms of payment, quick-serve restaurant operations are still largely cash-run enterprises, with cash accounting for more than 30 percent of all transactions. But as cash flow grows, so does the risk.
The most recent numbers on baseline performance of fast casuals suggest some deep-seated problems in the industry.