Learn how transformation, delegation, and conversation can socialize your guest experience in today's mobile market. Read more at info.inmoment.com/oa-2015-08-socialize-guest-experience-qsr-ms.html.
Costa Vida locations using a certified review site received an average of 105 reviews per month, nearly 270 times more than other top sites. Learn how at www.inmoment.com/resources/costa-vida-generates-39866-public-reviews-for-54-locations-in-a-six-month-period-using-opentell/.
Find out how your brand can harness the voice of the customer to transform loyal customers into brand advocates. Read more at info.inmoment.com/oa-2015-08-fshasappetite-qsr-ms.html.
A new infographic highlights key insights and important reminders from quick-service restaurant customers on how you can become the quick-serve brand leader. View the infographic at www.inmoment.com/resources/drivers-differentiators-double-standards/.
Smashburger's challenge was not creating a recipe for success; it was scaling it to new markets and improving guest satisfaction. Read more at www.inmoment.com/resources/smashburger-improves-guest-satisfaction-5-5/.
D&B's director of strategic initiatives discusses keeping their guest experience program relevant and effective. Read more at www.inmoment.com/oa-2015-08-fsr-staying-passionate-wbr-qsr-ms/.
Recent research reveals how to extract more meaningful insights, drive operational change, and see greater ROI with investments in customer engagement and feedback. Read more at www.inmoment.com/resources/customer-engagement-making-right-connections-guests-staff/.
Discover how to center your employee engagement efforts on the customer by leveraging Voice of the Customer intelligence. Read more at www.inmoment.com/oa-2015-08-grounded-in-the-experience-qsr-ms/.
A new report identifies trends, drivers, and insights for helping quick-service restaurant brands understand top focus areas for satisfying guests, fulfilling brand promises, and sustaining success. Read the report at www.inmoment.com/oa-2015-08-ci-report-qsr-ms/.