Socialize Your Guest Experience in 3 Steps
Learn how transformation, delegation, and conversation can socialize your guest experience in today's mobile market. Read more at info.inmoment.com/oa-2015-08-socialize-guest-experience-qsr-ms.html.
Advertiser: InMoment
Costa Vida Generates 39,866 Public Reviews in 6 Months
Costa Vida locations using a certified review site received an average of 105 reviews per month, nearly 270 times more than other top sites. Learn how at www.inmoment.com/resources/costa-vida-generates-39866-public-reviews-for-54-locations-in-a-six-month-period-using-opentell/.
Foodservice Has an Appetite for Advocacy
Find out how your brand can harness the voice of the customer to transform loyal customers into brand advocates. Read more at info.inmoment.com/oa-2015-08-fshasappetite-qsr-ms.html.
Drivers, Differentiators, and Double-Standards
A new infographic highlights key insights and important reminders from quick-service restaurant customers on how you can become the quick-serve brand leader. View the infographic at www.inmoment.com/resources/drivers-differentiators-double-standards/.
Smashburger Improves Guest Satisfaction by 5.5 Percent
Smashburger's challenge was not creating a recipe for success; it was scaling it to new markets and improving guest satisfaction. Read more at www.inmoment.com/resources/smashburger-improves-guest-satisfaction-5-5/.
Dave & Buster’s Stays Positive About Guest Experience
D&B's director of strategic initiatives discusses keeping their guest experience program relevant and effective. Read more at www.inmoment.com/oa-2015-08-fsr-staying-passionate-wbr-qsr-ms/.
Customer Engagement: Making the Right Connections with Guests and Staff
Recent research reveals how to extract more meaningful insights, drive operational change, and see greater ROI with investments in customer engagement and feedback. Read more at www.inmoment.com/resources/customer-engagement-making-right-connections-guests-staff/.
Put the Customer at the Center of Employee Engagement
Discover how to center your employee engagement efforts on the customer by leveraging Voice of the Customer intelligence. Read more at www.inmoment.com/oa-2015-08-grounded-in-the-experience-qsr-ms/.
Consumer Report Identifies Top Quick-Service Characteristics
A new report identifies trends, drivers, and insights for helping quick-service restaurant brands understand top focus areas for satisfying guests, fulfilling brand promises, and sustaining success. Read the report at www.inmoment.com/oa-2015-08-ci-report-qsr-ms/.
