Blair Chancey

    Shake Shack zeroes in on culture, growth.

    QSR has been reporting on the largest companies in the quick-service segment for nearly 15 years.

    A recap of the Dine America conference!

    Fresh off of a crippling recession, debt-ceiling debates, and a credit down grade, the American financial climate is merely crawling along.

    Securing Financial Assurance

    The CFO of Marco’s Pizza, and presenter at this year’s Dine America conference, didn’t let the frozen credit market stop his growing franchise.

    The Coast is Clear

    One year after the historic BP oil spill in the Gulf of Mexico, restaurateurs are still trying to convince tourists to come back to the region.

    How to Upsell Drinks in the Drive Thru

    Coke’s senior marketing manager, James Latimore, shares secrets for capturing the 13 billion servings you’re missing each year in off-premise beverage sales.

    Taking a Stand

    Bob Cutler, CEO of Creative Consumer Concepts, is speaking out against recent bans on toys in kids’ menus. He says this isn’t about business, it’s about basic rights.

    Stay True to You

    The secret to Jason’s Deli’s success is its positive, family focused culture, says the company’s CEO Joe Tortorice.

    Why Bad Reviews Are Good

    Luther Lowe, who heads local business outreach at, tells you how to harness the site’s 11 million reviews to improve your restaurant.

    Off the Menu

    Popeyes Louisiana Kitchen’s head chef, Amy Alarcón, dishes about menu innovations, competition, and overcoming the Popeyes Paradox.

    His Personal Crusade

    Steve Phillips, president and CEO of Phillips Seafood Restaurants, lived through the destruction of the Chesapeake Bay, and he’s vowed not to sit by idling while the same thing happens in Asia.