Q: In a recent column you contrasted customer service and customer experience.
Denise Lee Yohn
Q: What are the best kinds of posts to share on Twitter, Facebook, etc.?
Q:My group is bringing a new vending concept to the North American market: a pizza vending machine.
Q:McDonald’s seems to be the latest in a trend of companies promoting greater transparency about their food.
Technomic is forecasting a nominal 3 percent growth rate for limited-service restaurants in 2015, so it doesn’t seem as if there will be any big changes in fast food in the coming year.