Robert Lillegard

5 Years Later, Were Our Predictions Right?

In 2012, we guessed the trends of 2017. How did we do?

The New Deal

A down economy means now is the best chance to renegotiate site leases

How to Win in Retail

Why quick-serve brands are jumping into the retail space.

The 5 in 5

A look at the five hottest quick-serve segments in five years.

Stepping Up to Fast Casual

Quick-serve companies roll out fast-casual concepts to serve new demographics.

Charity, Brand are Ties that Bind

Quick serves find that charitable efforts are a good opportunity to build the brand, too.

Summer LTOs Heat Up Menus

Chains return to the basics with their summer promotions.

SBUX Blend Heats Up Competition

Company’s lighter roast will help it compete against Dunkin’ in retail.

Top 7 Quick Serve Trends for 2012

Experts predict what consumers will want most in the New Year.

The New Food Court

With mall vacancies at a high, the food court is becoming more important.

One for the Road?

Upselling at the drive-thru is no science, but experts say it does take some careful consideration. These tips will boost your drive-thru profits in no time.

The Recruitment Revolution

Are young employees still interested in quick service?

Menus Get Some Summer Love

Quick serves roll out summer-themed menu items to capture customers escaping from the heat.

Cheap Marketing Tips that Work

When it comes to marketing on a budget, there’s a fine line between terrific and terrible.