I spent most of my childhood in the Adirondacks at my aunt and uncle’s hotel, where I did a myriad of duties, such as busing tables, carrying luggage, and renting boats.
The cofounder of Washington, D.C.'s Taylor Gourmet just wanted an authentic hoagie like they served in his hometown of Philadelphia. When he took matters into his own hands, he struck fast-casual gold.
Charley Shin, founder and CEO of Charleys Philly Steaks and Bibibop Asian Grill, explains how a life lived in restaurants has encouraged him to set franchisees and employees up for success.