Robin Van Tan

You Can't Skype This: Why Face to Face Matters

When John Scardapane opened the first Saladworks in 1986, getting regular face time with his employees was a given, not a management strategy.

Are CEOs Required to be Celebrities?

You’ve heard of celebrity chefs entering the quick-service industry, but celebrity CEOs? Soon, they might be just as common. Take Chipotle’s Steve Ells, for example.

Mission: International

The U.S. Commercial Service is helping U.S. brands expand abroad.

Why You're Responsible for Growing the Brand

Since May 2010, TCBY has introduced a self-serve prototype, revamped its store design, and signed a deal to open 200 stores in Texas over the next 10 years.

The Whole Foods of Fast Food?

LYFE Kitchen hopes to use the backing of former McDonald’s executives and a celebrity chef to take healthy food to your market.

Are You Sure About What You’re Worth?

Compensation for quick-serve executives is decided on a company-by-company basis, but experts agree CEOs should make the decision that’s best for the brand.

How to Fix the 'Blind Spots' Everyone Else Sees

By identifying and addressing their blind spots, chief executives can strengthen their brand and encourage a stronger corporate culture.

Why Conflict Helps

While it may make for some awkward meetings, experts agree that a little bit of disagreement in the c-suite could be a good thing.

4 a Key Number for Cold Stone

The company is launching a frozen yogurt line and three other innovative strategies in 2011.

The Upsides of Competition

Rival franchises and price increases won’t deter a loyal customer, says Kevin West, director of coffee operations for Tim Hortons. But it’s up to the company to brand that loyalty.