You’ll get the sale if your brand is the first thing customers think of when they’re hungry.

Over the years, McDonald’s constantly evolved its business model to keep up with consumer demand. In its wake is a roadmap for other brands to figure out change.

We’ve still got a problem with portion control in the industry, and the real issue might be in the choices we offer.

Even kids want to know where their food is coming from.

While some fight over what to do with kids’ meals, Roy suggests there are compromises to look into.

A good public-relations plan can spread your good news—and curb the affects of bad news.

There’s no better time than now to remember the old adage that the customer is always right.

Brands should be cautious before jumping onto trends and abadoning what's worked in the past.

How to keep your heavy, medium, and light users coming back for more.

If quick serves aren’t careful, they can lose their core focus and spiral out of control.