As claims of miracle ingredients and nutritious products abound, restaurants must toe the line between promoting and overpromising.
McDonald’s is struggling to stay competitive in a changing U.S. market.
Consumers are demanding better-quality foods, but are they willing to pay the extra cost?
These merging plant-based food trends could have an enormous impact on the limited-service industry.
Amid consumer skepticism, limited-service restaurants can attract higher-income diners with non-GMO options.
Test-tube grown meats and imitation animal proteins present an eco-friendly alternative that could find traction in the restaurant community.
Major players like Taco Bell are investing in chatbots to better engage customers.
Brands going the extra mile on food allergies stand to gain lifelong customers.
Whether through pre-packaged foods, CPGs, or add-ons, tactful upsells can boost check totals.
As more consumers actively cut back on sugar, operators look to balance choice, taste, and health.
Wholesome meal-kit delivery is taking the market by storm. Now fast casuals are getting in on the action.
Amid new legislation in New York City, many brands are tinkering with recipes to cut back sodium—even though customers don’t particularly care.
Plant-based concepts and specialty menus are no longer raising eyebrows, but appetites.
Integrative technology can sync a restaurant’s operations.
Some are focusing on nutrient-dense options. Others are looking to organic and local ingredients. Here’s the case for each.
In matters of health, the limited-service industry can’t afford to sit back. But “healthy” doesn’t quite mean what it used to.
Dubbed “the last frontier” for limited service, catering—and the corporate partners that drive it—offers untapped revenue.
Improving the customer experience starts with employee training and outreach.
Whether improving quality or increasing convenience, pizza concepts are upping the ante to beat competitors.
Hiring immigrant workers can improve the operation and encourage workplace diversity, but operators must understand the legal and cultural nuances.
When properly used, zone merchandising makes every second count.
McDonald’s announcement that it would remove antibiotics from chicken could signal an industry-wide shift.
Taco Bell, Pizza Hut, Panera latest to remove artificial ingredients.
New dietary guidelines could motivate operators to retool their menus.
Pizza Hut, KFC, and Taco Bell parent makes progress on its CSR goals.
Chipotle’s pork pull highlights challenge of humane sourcing.