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    Lauren Caggiano

  • Quick service restaurants add breakfast menus to draw new customers.
    When entering a new daypart, particularly breakfast, operators should prepare for both opportunities and challenges.
    Burger quick service chains like Jack's rolling out mobile ordering platforms.
    Burger concepts are competing more in the online and mobile-ordering space.
    Quick serves train employees to handle customer complaints and misbehavior.
    Wave of employees in national spotlight reminds brands to focus on training, customer service recognition.
    Shake Shack is one quick serve brand that contributes to the anti hunger effort.
    Restaurants join the fight against hunger in the U.S.
    Fast casual Energy Kitchen is one restaurant using the REAL certification.
    Certification program gives operators infrastructure to go healthy.