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    December 2012

  • Dunkin Donuts added innovative coffee drinks to its beverage menu.
    Flavors add extra kick to hot and cold coffee beverages.
    New Yorkers protested a city wide sugary beverage ban in 2012.
    The biggest stories that shaped the restaurant industry this year.
    Fast food customer loyalty programs boost the overall brand experience.
    How to identify, improve, and maintain a positive experience in your restaurant.
    Playing slow, soft music in the store could improve customer satisfaction.
    Study shows upscale elements may be key to quick-serve satisfaction.
    Toppers’ new advertising campaign hopes to capture customers and sales from big-
    Growing pizza chain uses new campaign to steal market share from major players.
    Quick service employee programs invest in critical component to business.
    How four brands best maximize their employees’ potential.
    Corner Perk founder Josh Cooke says the concept’s friendly nature is its winning
    Bluffton, South Carolina
    Pierre Panos encourages Fresh to Order employees to be healthy.
    Getting your employees on board with a healthy-lifestyle mindset goes a long way in the fight against obesity.
    Juice It Up offers juice and smoothie beverages to nutrition conscious guests.
    Healthy-beverage brand cashes in on nutrition-conscious juice, smoothie lovers.
    Quick serve operators can reach Latino customers through beverage innovation.
    How to court legions of Latino coffee consumers.
    Training programs like Goodwill's help the less fortunate learn needed skills.
    Operators can lend a hand to the less fortunate through hiring programs and other initiatives.
    Operators must protect their restaurants against data thieves.
    Keeping customers’ information secure against hackers should be a top priority.
    Wendy's rolled out a new store prototype to compete with fast casuals.
    Quick serves focus on contemporary interiors and premium menu items for a more sophisticated feel.
    Hala Moddelmog helps Arby's build its corporate giving strategy.
    Maximize your company’s charitable-giving efforts by choosing causes that resonate with employees, franchisees, and consumers.
    Multi brand franchisee Sean Falk uses military training to grow business.
    Multiunit franchisee Sean Falk explains how military experience can translate into quick-serve success.
    The seven brands that topped 2012 in marketing, advertising, and exposure.
    The seven chains that made the boldest moves in 2012.
    Roy Bergold offers last human resource tips as QSR columnist.
    With his final column, Roy reflects on the human resources tips he’s shared for the last seven years.