While McDonald’s has order confirmation boards at most of its stores, Chick-fil-A has them at only 8.6 percent, a nod, experts say, to the company’s emphasis on face-to-face service.
Question: Was an order confirmation board in place?
Click the header rows to sort the data.
| In Place | Not In Place | ||||
| Chain | Total | Count | Percent | Count | Percent |
| McDonald’s | 300 | 290 | 96.7 | 10 | 3.3 |
| Burger King | 300 | 278 | 92.7 | 22 | 7.3 |
| Wendy’s | 298 | 231 | 77.5 | 67 | 22.5 |
| Krystal | 222 | 111 | 50 | 111 | 50 |
| Taco Bell | 297 | 139 | 46.8 | 158 | 53.2 |
| Del Taco | 283 | 59 | 20.8 | 224 | 79.2 |
| Chick-fil-A | 302 | 26 | 8.6 | 276 | 91.4 |
| Summary | 2,002 | 1,134 | 56.6% | 868 | 43.4% |
Drive-Thru Benchmarks
