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Auditors reported ‘clear and understandable’ speakers at nearly all of the units tested.
Question: Was the interaction via speaker clear & understandable?
Click the header rows to sort the data.
| Clear and Understandable | Not Clear or Understandable | ||||||||||||
| Chain | Total | Count | Percent | Count | Percent | Count | Percent | Count | Percent | Count | Percent | Count | Percent |
| Burger King | 300 | 124 | 41.3 | 242 | 80.7 | 219 | 73 | 205 | 68.3 | 146 | 48.7 | 24 | 8 |
| Krystal | 222 | 84 | 37.8 | 174 | 78.4 | 173 | 77.9 | 169 | 76.1 | 128 | 57.7 | 3 | 1.4 |
| Wendy’s | 298 | 161 | 54 | 258 | 86.6 | 230 | 77.2 | 216 | 72.5 | 189 | 63.4 | 20 | 6.7 |
| McDonald’s | 300 | 152 | 50.7 | 258 | 86 | 232 | 77.3 | 224 | 74.7 | 193 | 64.3 | 17 | 5.7 |
| Taco Bell | 297 | 146 | 49.2 | 271 | 91.2 | 242 | 81.5 | 243 | 81.8 | 196 | 66 | 7 | 2.4 |
| Del Taco | 283 | 172 | 60.8 | 261 | 92.2 | 253 | 89.4 | 232 | 82 | 201 | 71 | 3 | 1.1 |
| Chick-fil-A | 302 | 236 | 78.1 | 270 | 89.4 | 280 | 92.7 | 284 | 94 | 268 | 88.7 | 2 | 0.7 |
| Summary | 2,002 | 1,075 | 53.7% | 1,734 | 86.6% | 1,629 | 81.4% | 1,573 | 1,321 | 66.0% | 76 | 3.8% | |
