2011 Drive-Thru Study: Service Attributes

Auditors reported ‘clear and understandable’ speakers at nearly all of the units tested.

Question: Was the interaction via speaker clear & understandable?

Click the header rows to sort the data.

		Clear and Understandable		Not Clear or Understandable
Chain	Total	Count	Percent	Count	Percent	Count	Percent	Count	Percent	Count	Percent	Count	Percent
Burger King	300	124	41.3	242	80.7	219	73	205	68.3	146	48.7	24	8
Krystal	222	84	37.8	174	78.4	173	77.9	169	76.1	128	57.7	3	1.4
Wendy’s	298	161	54	258	86.6	230	77.2	216	72.5	189	63.4	20	6.7
McDonald’s	300	152	50.7	258	86	232	77.3	224	74.7	193	64.3	17	5.7
Taco Bell	297	146	49.2	271	91.2	242	81.5	243	81.8	196	66	7	2.4
Del Taco	283	172	60.8	261	92.2	253	89.4	232	82	201	71	3	1.1
Chick-fil-A	302	236	78.1	270	89.4	280	92.7	284	94	268	88.7	2	0.7
Summary	2,002	1,075	53.7%	1,734	86.6%	1,629	81.4%	1,573	1,321	66.0%	76	3.8%

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