2011 Drive-Thru Study: Speaker Clarity

Auditors reported ‘clear and understandable’ speakers at nearly all of the units tested.

Question: Was the interaction via speaker clear & understandable?

Click the header rows to sort the data.

		Clear and Understandable		Not Clear or Understandable
Chain	Total	Count	Percent	Count	Percent
Krystal	222	198	89.2	24	10.8
Wendy’s	298	284	95.3	14	4.7
Del Taco	283	268	94.7	13	4.6
Taco Bell	297	284	95.6	13	4.4
Burger King	300	289	96.3	11	3.7
McDonald’s	300	286	95.3	11	3.7
Chick-fil-A	302	288	95.4	7	2.3
Summary	2,002	1,897	94.8%	93	4.6%

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