Service Attributes



Results reflect a percentage of drive-thru visits at each chain

Chainsort descendingEye ContactSaid "Please"Pleasant demeanorSmileSaid "Thank You"None of the above
Arby's85.2043.2080.5073.4089.303.60
Burger King76.6035.7072.5066.1087.701.20
Carl's Jr.87.5040.9083.0067.0086.401.10
Chick-fil-A85.8052.5091.8084.7093.401.10
Dunkin' Donuts76.9034.3079.9068.0085.203.00
Hardee's81.0034.5075.0064.3084.503.60
KFC79.6035.9071.3064.7085.004.20
McDonald's82.1034.6079.3067.0083.201.70
Panera Bread86.8053.9090.8082.9093.400.00
Raising Cane's89.3045.3081.3078.7089.301.30
Starbucks88.0043.1086.8077.8088.001.80
Taco Bell84.4036.5076.6072.5087.404.80
Tim Hortons92.1056.6082.9077.6092.100.00
Wendy's84.2033.3078.8064.8080.602.40
Zaxby's84.0032.0074.7064.0084.004.00
Summary83.5440.0380.1671.3687.072.39


SPONSORED BY

The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

ReadyAccess Easi-Serv