Service Attributes



    Results reflect a percentage of drive-thru visits at each chain

    Chain Eye Contact Said "Please" Pleasant demeanor Smile Said "Thank You" None of the above
    Tim Hortons 92.10 56.60 82.90 77.60 92.10 0.00
    Panera Bread 86.80 53.90 90.80 82.90 93.40 0.00
    Carl's Jr. 87.50 40.90 83.00 67.00 86.40 1.10
    Chick-fil-A 85.80 52.50 91.80 84.70 93.40 1.10
    Burger King 76.60 35.70 72.50 66.10 87.70 1.20
    Raising Cane's 89.30 45.30 81.30 78.70 89.30 1.30
    McDonald's 82.10 34.60 79.30 67.00 83.20 1.70
    Starbucks 88.00 43.10 86.80 77.80 88.00 1.80
    Wendy's 84.20 33.30 78.80 64.80 80.60 2.40
    Dunkin' Donuts 76.90 34.30 79.90 68.00 85.20 3.00
    Arby's 85.20 43.20 80.50 73.40 89.30 3.60
    Hardee's 81.00 34.50 75.00 64.30 84.50 3.60
    Zaxby's 84.00 32.00 74.70 64.00 84.00 4.00
    KFC 79.60 35.90 71.30 64.70 85.00 4.20
    Taco Bell 84.40 36.50 76.60 72.50 87.40 4.80
    Summary 83.54 40.03 80.16 71.36 87.07 2.39

    SPONSORED BY

    The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

    ReadyAccess Easi-Serv