Service Attributes



    Results reflect a percentage of drive-thru visits at each chain

    Chain Eye Contact Said "Please" Pleasant demeanor Smile Said "Thank You" None of the above
    Taco Bell 84.40 36.50 76.60 72.50 87.40 4.80
    KFC 79.60 35.90 71.30 64.70 85.00 4.20
    Zaxby's 84.00 32.00 74.70 64.00 84.00 4.00
    Arby's 85.20 43.20 80.50 73.40 89.30 3.60
    Hardee's 81.00 34.50 75.00 64.30 84.50 3.60
    Dunkin' Donuts 76.90 34.30 79.90 68.00 85.20 3.00
    Wendy's 84.20 33.30 78.80 64.80 80.60 2.40
    Starbucks 88.00 43.10 86.80 77.80 88.00 1.80
    McDonald's 82.10 34.60 79.30 67.00 83.20 1.70
    Raising Cane's 89.30 45.30 81.30 78.70 89.30 1.30
    Burger King 76.60 35.70 72.50 66.10 87.70 1.20
    Carl's Jr. 87.50 40.90 83.00 67.00 86.40 1.10
    Chick-fil-A 85.80 52.50 91.80 84.70 93.40 1.10
    Panera Bread 86.80 53.90 90.80 82.90 93.40 0.00
    Tim Hortons 92.10 56.60 82.90 77.60 92.10 0.00
    Summary 83.54 40.03 80.16 71.36 87.07 2.39

    SPONSORED BY

    The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

    ReadyAccess Easi-Serv