Service Attributes



    Results reflect a percentage of drive-thru visits at each chain

    Chain Eye Contact Said "Please" Pleasant demeanor Smile Said "Thank You" None of the above
    KFC 79.60 35.90 71.30 64.70 85.00 4.20
    Burger King 76.60 35.70 72.50 66.10 87.70 1.20
    Zaxby's 84.00 32.00 74.70 64.00 84.00 4.00
    Hardee's 81.00 34.50 75.00 64.30 84.50 3.60
    Taco Bell 84.40 36.50 76.60 72.50 87.40 4.80
    Wendy's 84.20 33.30 78.80 64.80 80.60 2.40
    McDonald's 82.10 34.60 79.30 67.00 83.20 1.70
    Dunkin' Donuts 76.90 34.30 79.90 68.00 85.20 3.00
    Arby's 85.20 43.20 80.50 73.40 89.30 3.60
    Raising Cane's 89.30 45.30 81.30 78.70 89.30 1.30
    Tim Hortons 92.10 56.60 82.90 77.60 92.10 0.00
    Carl's Jr. 87.50 40.90 83.00 67.00 86.40 1.10
    Starbucks 88.00 43.10 86.80 77.80 88.00 1.80
    Panera Bread 86.80 53.90 90.80 82.90 93.40 0.00
    Chick-fil-A 85.80 52.50 91.80 84.70 93.40 1.10
    Summary 83.54 40.03 80.16 71.36 87.07 2.39

    SPONSORED BY

    The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

    ReadyAccess Easi-Serv