Service Attributes



    Results reflect a percentage of drive-thru visits at each chain

    Chain Eye Contact Said "Please" Pleasant demeanor Smile Said "Thank You" None of the above
    Wendy's 84.20 33.30 78.80 64.80 80.60 2.40
    McDonald's 82.10 34.60 79.30 67.00 83.20 1.70
    Zaxby's 84.00 32.00 74.70 64.00 84.00 4.00
    Hardee's 81.00 34.50 75.00 64.30 84.50 3.60
    KFC 79.60 35.90 71.30 64.70 85.00 4.20
    Dunkin' Donuts 76.90 34.30 79.90 68.00 85.20 3.00
    Carl's Jr. 87.50 40.90 83.00 67.00 86.40 1.10
    Taco Bell 84.40 36.50 76.60 72.50 87.40 4.80
    Burger King 76.60 35.70 72.50 66.10 87.70 1.20
    Starbucks 88.00 43.10 86.80 77.80 88.00 1.80
    Arby's 85.20 43.20 80.50 73.40 89.30 3.60
    Raising Cane's 89.30 45.30 81.30 78.70 89.30 1.30
    Tim Hortons 92.10 56.60 82.90 77.60 92.10 0.00
    Chick-fil-A 85.80 52.50 91.80 84.70 93.40 1.10
    Panera Bread 86.80 53.90 90.80 82.90 93.40 0.00
    Summary 83.54 40.03 80.16 71.36 87.07 2.39

    SPONSORED BY

    The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

    ReadyAccess Easi-Serv