Customer Service by Menu Category

Chick-fil-A, which champions its customer service program, might have something to do with the sandwich category nearly doubling the “very friendly” rates of the burger and chicken segments.

 Very FriendlyPleasantAverageLackadaisical/MechanicalRude
Menu Categorysort ascendingCountPercentCountPercentCountPercentCountPercentCountPercent
7420.2%19453%7921.6%195.2%00%
6722%14949%5819.1%227.2%82.6%
14339.6%16044.3%4713%82.2%30.8%
Summary28427.5%50348.8%18417.8%494.8%111.1%
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