Customer Service by Daypart

Operators say they staff their best employees earlier in the day, which might account for the breakfast category’s top rank in customer service.

 Very FriendlyPleasantAverageLackadaisical/MechanicalRude
Daypartsort ascendingPercentCountPercentCountPercentCountPercentCountPercentCount
Breakfast33.4%11747.1%16514.9%524.0%140.6%2
Lunch27.1%10448.2%18519.0%734.4%171.3%5
Snack24.4%9348.3%18420.5%786.0%230.8%3
Dinner24.3%9549.4%19320.5%804.1%161.8%7
Late Night28.5%10749.2%18517.3%654.8%180.3%1
Summary27.4%51648.5%91218.5%3484.7%881.0%18
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