How the pandemic put a bright light on customer engagement.
Restaurants were already adopting new digital tools before the pandemic. But COVID-19 forced years’ worth of innovation into a few months.
With a market this crowded, operators need to embrace every opportunity to stand out and make an impression.
The brand had its best year yet in 2020, despite the pandemic. Its leaders say the company’s culture is to thank.
The upscale fast casual only did 12 percent of its sales via off-premises prior to the pandemic. But the last year has forced it to reconsider its approach for the long-term.
Brands who listen will see the impact on their bottom line.
There’s plenty of anecdotal evidence of pent-up demand.