Should Restaurants Charge More During COVID-19?
Another peculiar COVID-19 reality is emerging for restaurants. Consumers understand staying open comes at a cost.
Customer Experience
How Shake Shack Leveraged IGTV to Reach Customers
In the wake of the COVID-19 outbreak, restaurants figured out creative ways to keep up their connections with guests via social media. Shake Shack did the same—by taking its customers to camp.
Panda Express Had a COVID-19 Task Force in January
There’s a sentiment today that cleanliness is the new ambiance.
Sweetgreen Debuts Digital-Only Menu
Sweetgreen unveiled a new online-only platform that presents customers with a curated set of menu options that satisfy a variety of demands.
Understanding the Restaurant Guest Six Months Into COVID-19
Few things about COVID-19 and the restaurant response could be mistaken for simple.
Is In-House Delivery the Future for Restaurants?
The COVID pandemic has accelerated the industry’s move toward convenience and pushed operators to focus beyond the four walls.
COVID Can’t Keep Barbecue Icon Pat Martin Down
Running multiple barbecue concepts isn’t easy in the best of times.
Taco Bell Unveils New Restaurant Built for a Digital Future
Add Taco Bell to the list of restaurants reimagining drive thru against a COVID-19 backdrop. The Yum!
Welcome to the Shake Shack of the Future
As BTIG analyst Peter Saleh put it, Shake Shack is the rare restaurant chain whose brand awareness and recognition exceeds its size and sales base.
Meal Kits for Restaurants: Is it Worth it?
One of the more prominent lifelines for restaurants during the pandemic has been to-go kits.