Wayback President on Staying Safe, No Matter Your State’s Status
Depending on where you live, your state could either have restaurants at normal capacity or restricting them to just takeout and delivery.
Customer Experience
Influencer Marketing and COVID-19: Can it Reinforce Customer Trust?
In a recent Datassential study, more than 200 br
The 4 Components of a Successful Delivery Program
As restaurants transition to business models that are more than 50 percent online and off-site, it is critical to evaluate
Why Brand Identity Has Never Been More Important for Restaurants
McDonald’s CEO Chris Kempczinski believes the post-lockdown world will be driven by trust.
3 Ways Restaurants Create Customer Engagement During COVID-19
Obviously, the restaurant industry has felt the brunt of the impact of the COVID-19 pandemic. But necessity is the mother of invention.
A CEO’s 5 Takeaways on What Works Post-Pandemic
When Starbird launched in the Bay Area in 2016, it didn’t use the label “fast casual,” despite touchpoints like a high-quality menu, tech-forward experience, and modern-yet-comfortable dining rooms.
Can Family Meals Bridge the COVID-19 Gap for Restaurants?
Once COVID-19’s assault on dine-in business settled into long-term reality, restaurants turned to meal kits and family bundles. The rush reflected changing behavior.
Is COVID-19 Going to Accelerate the Ghost Kitchen Craze?
Ghost Kitchens weren’t lacking for attention pre-COVID-19. But there was one glaring difference. You could call it trail blazing then. Innovative. Mysterious.
Sales are Up 20 Percent, But Marco’s Isn’t Sitting Back
The sixth-largest pizza chain in the U.S. has seen its year-over-year sales climb about 20 percent across the whole system.