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  • Pat Martin.
    Legendary Pitmaster Pat Martin Comes Back Swinging
    Pal’s Sudden Service exterior.
    Pal’s Success and Longevity is Anything but Sudden
    Starbucks mobile order and pay.
    HMSHost Leads Food Tech Evolution Inside Airports
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      Customer Experience

      Pat Martin.
      Legendary Pitmaster Pat Martin Comes Back Swinging
      The barbecue icon weathered COVID's blows and adjusted accordingly.
      Interior of Modern Market Eatery.
      The Future of Fast Casual in 2023 and Beyond
      The pandemic inspired fast casuals to adopt drive-thrus and delivery.
      East Coast Wings + Grill wings and a drink.
      Supporting New Restaurant Franchisees, By Experience Level
      The discovery process is for both the franchisee and franchisor.
      Pal’s Sudden Service exterior.
      Pal’s Success and Longevity is Anything but Sudden
      The cult-favorite chain has built a brand customers can count on.
      A restaurant employee carrying a brown paper bag of food.

      Why Should Restaurants Adopt Dynamic Pricing? Let’s Ask Them

      One thing that's clear: it's not just about increasing prices during busy periods.

      Zaxby's Signature Chicken Sandwich.

      Zaxby’s is America’s Fastest-Growing Restaurant App

      The brand received a major boost from launching its rewards program.

      Restaurant review site on a tablet.

      How to Respond to those Dreaded Restaurant Reviews

      Engaging with feedback shouldn’t be an afterthought in today’s digital world.

      McDonald’s floating grimace in a pool.

      The Ingredients for Emotional Fast-Food Connection

      What are the factors influencing consumers’ emotional response? Taste, consistency, marketing, environment, and packaging.

      Man using computer and looking at loyalty participation rates.

      Is it Time to Switch Up Your Restaurant's Loyalty Program?

      Here are five ways to tell if your loyalty program is working and five considerations for when it’s time to transition.

      Subway's Investment in Non-Traditional Locations Pays Off

      Approximately 5,900 non-traditional Subway locations in the U.S. and Canada experienced a 13 percent increase in same-store sales during the first three quarters of 2022.

      Marco's Pizza Chooses Medallia to Boost Market Intelligence

      Medallia, Inc., the global leader in customer and employee experience, today announced that Marco’s Pizza, the nation’s fastest-growing pizza brand, selects Medallia to boost market...
      Starbucks reusable cups

      Starbucks to Open 23,000-Square-Foot Store in Empire State Building

      Slated to open on November 16, the new Starbucks Reserve Empire State Building location will span three floors.

      Young group of friends using mobile phone at cafe.

      How Restaurants are Building Loyalty with a Better Digital Experience

      One of the pluses to emerge from COVID was the applications of new technologies.

      Taco Bell Defy restaurant at dusk.

      Taco Bell’s Gravity-Defying Restaurant is the Future of Fast Food

      Taco Bell’s most ambitious prototype in brand history isn’t just a sign of things to come; it’s a signal the industry has evolved into something far more dynamic.

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    • Marc Halperin: Resident F&B Expert
    • Menu Innovations
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    • Restaurant Operations
    • Start to Finish: What Inspires Execs
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