Q: Is it true there really is no such thing as bad publicity?
Denise Lee Yohn: QSR's Marketing Guru
Q: Given how prevalent and powerful social media seems to be these days, does it still make sense to advertise on TV?
Q: In a recent column you contrasted customer service and customer experience.
Q: What are the best kinds of posts to share on Twitter, Facebook, etc.?
Q:My group is bringing a new vending concept to the North American market: a pizza vending machine.
Q:McDonald’s seems to be the latest in a trend of companies promoting greater transparency about their food.