Q: Is it true there really is no such thing as bad publicity?

Q: Given how prevalent and powerful social media seems to be these days, does it still make sense to advertise on TV?

Q: In a recent column you contrasted customer service and customer experience.

Q: Should our restaurant offer delivery service?

Q: What are the best kinds of posts to share on Twitter, Facebook, etc.?

Q: What’s the difference between advertising and branding?

Q:My group is bringing a new vending concept to the North American market: a pizza vending machine.

Q:McDonald’s seems to be the latest in a trend of companies promoting greater transparency about their food.

Q: I’m looking to get some investors.

I never saw myself baking full-time. It was always in my family—my great-grandmother, my great-aunts, grandmother, my own mother, etc.