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Hiring & Training

Competition for workers and quick and effective training.

Fast Food

Domino's mix and match deal.

Domino’s and Microsoft to Create AI-Focused ‘Innovation Lab’

Court Orders Pair of Subway Franchisees to Sell or Close Stores Due to Worker Violations

The 2023 QSR® Drive-Thru Report

Drive Thru

Scooter’s Coffee drive-thru employee handing coffee to a customer.

Unlocking Coffee Sales at the Drive-Thru: Two Key Strategies

Driving the Future: Reimagining the Drive-Thru Model

Chick-fil-A is Building a Four-Lane Drive-Thru for 75 Cars

Restaurant Operations

Friends dining and drinking beer at restaurant.

Maximizing Busy Restaurant Periods with a 'Hot' Shelf Strategy

For Burger King, a Reset, then a Revival

The Crucial Role of Dispute Management and Data Consolidation for Restaurants

Employee Management

Staff inside a fast-food restaurant making chicken.

Fast-Food Chains, Officials Reach Deal in California Wage Battle

Why Restaurants Should Embrace the Gig Economy Shift

Harassment in the Restaurant Industry Part II: Employee Discipline

Business Advice

A customer looking at her phone inside a Subway.

For Restaurants and Loyalty, it’s Now a Race to the Top

What Happy Hour Teaches Us About Dynamic Pricing

Why the Future of Fast Food is ‘Phygital’

Franchising

Biggby Coffee in Akron, Ohio.

McDonald's Vet Adds Fuel to BIGGBY COFFEE's Growth Aspirations

Tony Gemignani Brings World-Class Expertise to Fast-Casual Pizza

Huey Magoo's Flourishes in Chicken Tender Segment

Menu Innovations

Zaxby's Zax Sauce bottle.

Zaxby's Auctions the First Bottled Zax Sauce for $30,000

How Chef James Sanchez Keeps Things Fresh in Whataburger's Kitchen

Coffee Chains Get In the Energy Drink Business

Customer Experience

This HR technology platform shortens the hiring process from two weeks to two days.

Will Student Loan Payments Sour Restaurant Spending?

How Quick-Service Restaurants Can Excel at CX, Even With Limited Staff

Ranking the Top Fast-Food Chains by Guest Satisfaction

Technology

Chipotle robotic makeline.

Chipotle Now Testing Robotic Digital Makeline

Why are Some Restaurant Brands Cutting Back on Rewards?

Can AI Help Restaurants Prevent Theft?

Marketing & Promotions

Pretzelmaker's upcoming prototype.

Pretzelmaker Puts Twist on Tradition to Woo Modern Consumer

Subway's Newest Restaurant Takes to the Sky

How Subscription Loyalty Programs Maximize Guest Satisfaction

Fast Casual

Insomnia Cookies vegan cookies.

Insomnia Cookies Goes Up for Sale

6 Questions with Salata Managing Member Phil Howard

Nontraditional Site Competition Heats Up in Fast Food

Health & Wellness

Native Foods interior of restaurant.

How Plant-Based Chains are Navigating Supply Chain Disruptions

Inside Smoothie King’s Transformation to a Healthy Lifestyle Brand

What Wellness Means Now for Restaurants

Finance

Exterior of a Burger King restaurant.

Bankrupt Burger King Franchisee Sells 70 Restaurants

Pie Five to Test Pizza Inn as Virtual Brand

McDonald's to Raise Royalty Fees for First Time in 30 Years

Emerging Concepts

A picture of Freddy's new design.

Growth-Minded Freddy’s Keeps the Focus on Franchisees

Latino-Led Cilantro Taco Grill Looks to Scale Authentic Mexican Cuisine

QSR's Best Franchise Deals: 2023 Edition

Consumer Trends

Huey Magoo's chicken tenders.

The Great Chicken Debate: Wings or Tenders?

Papa Johns Navigates the Complex World of Pizza Pricing

The 2023 QSR 50: Fast Food's Leading Annual Report