Menu upgrades and improved packaging are also on the books for this coming year.
SONIC Drive-In, the nation’s largest chain of drive-in restaurants, presented 10 awards to franchisees and operators at the 2017 SONIC National Convention in Denver, Colorado.
High-quality food, friendly service, accurate orders, and 'respectfully urgent' speed define the industry leader's approach.
The thriving chain reinforces a culture built around speed by recognizing great performers and measuring actual throughput.
When it comes to delivering food with a smile, the chicken brand remains in a class of its own.
Excellent execution is the foundation for each and every restaurant’s success.
The fast food giant is leveraging the latest digital technology to enhance its drive-thru performance.
To ensure accuracy, each Hardee’s and Carl’s Jr. cashier confirms the order verbally to customers.
The Coates Group, known internationally for delivering seamless end-to-end digital merchandising solutions in over 35 countries, is poised to share their latest drive-thru innovations in the States
Samsung commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to examine the potential return on investment (ROI) quick-service restaurants may realize by deploying outdo
Nic’s Organic Fast Food, the nation’s 1st QAI certified organic drive-thru chain, announces the opening of its first store at 2101 Plum Grove Road in Rolling Meadows, Illinois, in early 2017.
From drive-thru trends to better pizza, here's a look at the articles that generated the most buzz in 2016.
Drive thru isn’t quite what it used to be. With new digital tools, operators are rethinking the way customers get their food to go.
CKE Restaurants Holdings, Inc., parent company of Carl’s Jr. and Hardee’s, announced the opening of its first Carl’s Jr. restaurant in Cambodia. Operated by TH F&B Co.
A new crop of concepts is serving nutritious alternatives and turning the drive thru’s unhealthy reputation on its head.
When it comes to speed of service and accuracy, the “fast-crafted” brand is ahead of the curve.
A focus on quality, from clean lanes to order-confirmation boards, drives this Miami-based fast casual.
The coffee giant has room to grow when it concerns this aspect of its business.
This year is no different: the king of drive-thru speed isn't slowing down anytime soon.
Bettering the employee experience translated to improved customer service—on all fronts.
Like usual, an emphasis on customer service separates Chick-fil-A from the rest of the pack.
The Mexican fast casual believes the drive-thru employee should be the best—and highest-paid—worker in each location.
Sales volume skyrockets—nearly 25 percent—at locations with a drive thru.
Chicken Salad Chick announced Thursday it will be expanding in Florida with its first location in Lake Nona. The new restaurant will open on September 27 and is located at 9470 Narcoossee Road.
Krispy Kreme Doughnuts announced the official return to Chicagoland with its newest location at 17815 S. Halsted Street in Homewood, Illinois, scheduled to open in November.
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
Delphi Display Systems Inc., the global leader in drive-thru restaurant technology, has installed its Delphi’s Insight technology platform in the first Johnny Rockets drive-thru restaurant, w
The Acrelec Group, a provider of customer experience technology and digital transformation solutions for the foodservice and retail industries, acquired Pittsburgh-based HyperActive Technologies, a
Today, Chick-fil-A launched Chick-fil-A One, a mobile app that gives customers a new way to experience the brand.
QSR magazine, a leading restaurant industry trade publication, and SeeLevel HX, a business intelligence provider, have partnered to continue bringing the QSR Drive-Thru Performance Study t