With more competition comes higher expectations.
From drive thrus to pickup windows to curbside, the fast casual is shifting fast.
Employees will soon take orders in line as the java giant adjusts to a changing consumer.
Technology-enabled flexibility, efficiency, and customer safety.
Design that prioritizes off-premises ordering—such as smaller stores or additional branding in the drive thru—was already becoming popular. Now it’s necessary.
The iconic 62-unit brand reported just a 20 percent dip in overall sales.
The drive thru remains open as employees become eligible an additional $3 per hour for shifts.
Subway franchisees also recently asked corporate for financial relief.