Quick-service restaurants are continuing to evolve and keep up with trends to meet their customer needs. Whether it’s a more efficient drive-thru, digital enhancements, smaller footprint, or simplified dine-in experience, improvements that accommodate customer ordering habits can go a long way in building long-lasting brand loyalty.
Sevan Multi-Site Solutions works with some of the biggest QSRs—including McDonald’s, Chipotle and Starbucks—to improve their customer experience by managing programs from start to finish, resulting in minimum disruption to open sites and increased ROI.
During this webinar, Troy Stephenson and Jacqueline Loftis from Sevan will discuss:
- Impact of a double drive-thru and importance of new technology.
- Ways to reduce your footprint and electric vehicle (EV) charging initiatives.
- Capital improvement projects that improve your customers’ experience.
- Where and how to enhance the ROI on capital expenditures.
Troy Stephenson | Senior Vice President, Operations, Sevan Multi-Site Solutions
Troy Stephenson is a Senior Vice President of Operations at Sevan, primarily responsible for the Project Management Line of Business across all sectors. With over 30 years of extensive experience in the restaurant sector, Troy has led more than 10,000 construction projects to date—managing complex quick-service restaurant remodels and refreshes. He is highly accomplished in all aspects of QSR construction, including Design Management, Estimating, Planning & Zoning, Construction Management, and Property Management.
Jacqueline Loftis | Director, Business Development, Sevan Multi-Site Solutions
Jacqueline Loftis is a Business Development Director at Sevan. She pursues new client opportunities and expands existing client relationships while developing strategies for business development within the organization. She is an experienced sales professional with a demonstrated history of working in the facilities services and quick-service restaurant industries. Jacqueline has extensive knowledge in Sales, Account, and Operations Management as well as Strategic Planning and Budgeting.
Kara Phelps | Custom Content Associate Editor, QSR