Technology and innovation inspired by COVID-19 have turned quick service’s biggest category into something hardly recognizable. In this webinar we’ll look at how that’s playing out for today’s restaurant operators.
From a data perspective, we’ll dive into the top results of the annual Intouch Insight Drive-Thru Study, exploring the state of speed of service, order accuracy, customer service, and more among some of the top quick-service brands.
From an experiential perspective, we’ll take a look at real-world examples of how restaurant operators are dealing with the challenges of running a profitable drive-thru operation.
Speakers:
Danny Klein, Editorial Director, QSR Magazine
Danny Klein is the Editorial Director at QSR and FSR magazines, two of the restaurant industry’s leading trade publications and part of the WTWH Media portfolio of brands. QSR celebrated its 25th year in business in 2022 and continues to serve as a leading resource for franchisees, executives, and thought leaders throughout the foodservice world. FSR, founded 11 years ago, covers the full-service sector. A graduate of the University of Florida College of Journalism and Communications, Danny spent more than a decade covering high school, college, and professional sports throughout Florida before joining the company as the associate editor of FSR magazine in 2015.
Laura Livers, Head of Strategic Growth, Intouch Insight
Laura Livers, Head of Strategic Growth at Intouch Insight, is a passionate business leader focused on using innovative methodologies to help brands deliver exceptional customer experiences. She believes in the power of data and is committed to empowering her clients to bring the voice of the customer into the boardroom. Laura has held a number of senior executive positions including CEO, President and EVP with market research firms and has managed 7 of the top 10 QSR chains’ national mystery shopping programs, including McDonald’s.
