Web Exclusives

The rising cost of chicken wings has put so much pressure on Buffalo Wings & Rings that executives formed an in-house chicken task force to find ways to tackle the problem. 

“We meet every week...

As one of the leading innovators in fast casual 2.0, Tender Greens established itself over a decade ago as a trend setter in restaurant...

Rising Roll Gourmet Café has all the makings of a widespread, national restaurant chain. That isn’t conjecture; it’s the words of a fast food CEO turned consultant for a day.

“He wanted to know, ‘Why...

Sammy Aldeeb wouldn’t miss it for the world. Because, of course, who wouldn’t want to prep pizza for 10-plus hours on a Sunday night?

But the founder of 12-unit Urban Bricks Pizza and his cobbled-...

Like many big box retailers competing in an increasingly online world, Macy's has faced store closures in recent months. But now the retail giant is turning to a different angle to lure customers back into...

The new “Hardly Homemade” take-home taco meal kits at Tijuana Flats are not the fruit of detailed customer surveys, in-depth focus groups or sophisticated market research. The easy, portable meal kits came...

Don’t call it a rebrand.

Instead, Wing Zone CEO and co-founder Matt Friedman prefers the term “pivot” to explain sweeping changes taking place at his brand these days. From all angles—operations,...

On the streets of Ann Arbor, Michigan, Cottage Inn remains as recognizable to residents as maize and blue or The Big House. The restaurant has anchored 512 E. William St. for 69 years and continues to...

Standing in the dining room of Lennys Grill & Subs, president and CEO Kevin Martin felt like he was witnessing a food auction. Names and ticket numbers were hollered out. Customers stood at their guard...

The June 16 announcement of Amazon’s purchase of Whole Foods sparked plentiful speculation over how the online behemoth’s marriage with the health food chain would further disrupt the business of American...

At a time of high turnover and increased competition in the era of the gig economy, quick-serve companies are looking for alternative incentives and perks to attract and retain loyal employees. From free...

Within 30 minutes, all of the franchisees responded. Some before Natalie Anderson-Liu could even hit refresh on her inbox. “It was all, ‘I’m in. Sounds great. Sign me up. Let me know when,’” Liu says. “They...

Leading up to Penn Station East Coast Subs’ annual meeting on June 26, president Craig Dunaway spent 45 days working on his state of the union. Throughout research, Dunaway continued to digest similar...

All it takes is one.

When it comes to data security, a restaurant’s defense is only as good as the weakest link in the system, says Varun Badhwar, CEO and co-founder of RedLock, a cloud...

Many restaurants have a love story behind them. But Avocaderia’s romance is an unusual one.

Founder Francesco Brachetti fell in love with avocados when he was living and working in Mexico City. He...

There is one instance where Kevin Bazner enjoys living in the past. Five years ago, The Atlantic published an article on 10 companies it believed would suffer the same fate as the floppy disk. And...

Pages