The rebrand isn’t the only facelift taking shape at Burger King of late, either. In October, RBI announced plans to modernize the drive-thru experience at more than 10,000 Burger King and Tim Hortons locations by the end of next year. This includes the installation of about 40,000 screens.
Burger King has more than 6,500 U.S. drive thrus. And, naturally, the channel has surged during COVID. This past quarter, drive-thru mix lifted to more than 85 percent of total sales versus two-thirds in 2019.
The initiative includes presenting menu options on digital screens tailored to each guest, as well as the integration of the company’s loyalty program at the moment of ordering, providing remote, contactless payment to speed up drive-thru lanes in the near future.
Additionally, creating weather-proof installations to withstand the heat of the southern U.S., the cold of Canada’s north, and the corrosive, salty air from cities along North America’s oceans, RBI said.
A month earlier, Burger King unveiled restaurant designs for the future, including a fully contactless model with a suspended kitchen and dining room sitting above drive-thru lanes, configured to reduce the building’s footprint. Drive-thru customers can even have their order delivered via conveyor belt system.
In Q3, Burger King’s same-store sales declined 7 percent globally (down 3.2 percent in the U.S. and 10.3 percent internationally). Those figures lapped difficult comps of plus 5 percent and 4.7 percent, respectively, in Q3 2019. Revenue dropped from $457 million in 2019 to $433 million this year.
As of September 30, Burger King had 18,675 units (7,216 stateside).
For the whole, RBI generated more than 94 percent of prior-year systemwide sales in Q3 with 96 percent of restaurants open globally. Cash flow from operations increased to more than $400 million.
In more recent moves, Burger King announced December 21 an integration with Google on food ordering. Now, Burger King guests could order via Google Search, Google Maps, and Google Pay from more than 5,000 Burger King restaurants nationwide. A week later, it lifted the lid on a new $1 Your Way menu. The menu features the Bacon Cheeseburger, Chicken Jr., Value fries, and Value soft drink.