Guest Experience

Guest Experience

industry headlines

Study: The Experience Counts in Quick Service

2017-05-12 A new report by Catapult Marketing finds the experience-driven marketplace includes consumer selection of where to dine out.

McDonald's Launches Quiz Game in Sweden Restaurants

2017-05-09 McDonald’s and Soundtrack Your Brand, a leading music streaming service for brands, have been working for the past year to develop a totally new way f...

Starbucks Rewards Expands in Grocery Locations

2017-05-04 The expansion more than triples the number of products eligible for Stars through the Starbucks Rewards loyalty program at grocery, where customers ca...

Domino’s Can Now Turn On Your TV (Really)

2017-05-01 There is a reason Domino’s remains at the forefront of the user-driven experience.

Report: Starbucks is The Most Talked About Brand in the Business

2017-03-29 Given that Starbucks built its empire around the social experience, it’s no surprise to see the coffee giant ranked as the top “Conversation Commander...

Study: Chick-fil-A is Still the King of Customer Service

2017-03-27 Chipotle’s comeback appears to be resonating with its customers.

Study: Consumers Willing to Embrace Emerging Technology

2017-03-23 Oracle announced the findings of two research initiatives aimed at identifying consumer attitudes to new technologies and how their implementation wil...

Starbucks' Future: More Mobile, More Food, and More China

2017-03-22 Outgoing Starbucks president and CEO Howard Schultz said there’s no reason to worry about the company, despite the fact that this is one of the few ti...

Chipotle Hopes to Help Families with First TV Series

2017-03-22 If your child has an affinity for snatching the household iPad and vanishing, here’s some exciting food for thought.

California is McDonald's Playground for Innovation

2017-03-15 California is one of those states that prides itself on being different. Think weather. Surfing. Avocados. Celebrity governors. Cabernet Sauvignon.

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