Guest Experience

Guest Experience

industry headlines

CoreLife Eatery Uses Data to Enhance Customer Experience

2017-09-29 Market Force Information, a leader in customer experience management, has been selected by fast-casual restaurant, CoreLife Eatery, to deliver insight...

Zaxby’s Unveils New Fan-First Initiatives for 2017

2017-08-15 With the goal of finding more opportunities to engage with fans during memorable moments in their lives, Zaxby’s is launching a strategic agenda of fa...

'Every Dollar Counts' in Pizza Hut's New Rewards Program

2017-08-01 Pizza Hut customers can now earn loyalty points for every dollar spent through the brand’s new loyalty program.

Jon Smith Subs Tabs Scott Stuck as President

2017-06-21 It would be tough to find someone who hasn’t had his fingers in franchising more than Scott Stuck, president of Jon Smith Subs, a Palm Beach County br...

Report: Qdoba is Resonating with Consumers

2017-05-30 While same-store sales, traffic, and revenue remain drivers for restaurant performance, customer satisfaction could be the key to predicting the futur...

Security Breach Hits 'Most' Chipotle Locations Nationwide

2017-05-30 Chipotle completed its investigation into a security breach that took place in the spring, revealing widespread damage that could threaten consumers’ ...

Study: The Experience Counts in Quick Service

2017-05-12 A new report by Catapult Marketing finds the experience-driven marketplace includes consumer selection of where to dine out.

McDonald's Launches Quiz Game in Sweden Restaurants

2017-05-09 McDonald’s and Soundtrack Your Brand, a leading music streaming service for brands, have been working for the past year to develop a totally new way f...

Starbucks Rewards Expands in Grocery Locations

2017-05-04 The expansion more than triples the number of products eligible for Stars through the Starbucks Rewards loyalty program at grocery, where customers ca...

Domino’s Can Now Turn On Your TV (Really)

2017-05-01 There is a reason Domino’s remains at the forefront of the user-driven experience.