Guest Experience

Guest Experience

industry headlines

Study: Panera Bread No. 1 in Customer Loyalty

2017-01-10 Panera Bread, Culver’s, and In-N-Out are among the brands that a majority of customers would recommend to friends and family, according to a study by ...

Taco Bell Scrapping XL Soda Cups in 2017

2017-01-03 In the spirit of New Year’s, millions of resolutions will be made.

Simpsons' Writers Develop Animated Series for Starbucks

2016-12-14 Like many, three writers of "The Simpsons" make Starbucks a part of their morning routine. John Frink, Joel H.

Chipotle’s Recovery is the Top Food Story of 2016

2016-12-12 After more than 12 months of headlines featuring food safety issues and efforts to win back its customers, Chipotle’s Recovery Efforts ranks as 2016’s...

Roy Rogers Launches Loyalty App at Corporate Locations

2016-12-09 Roy Rogers Restaurants announced the launch of its loyalty app, Roy’s Rewards.

Report: Fast Casual Owns the Mobile Space

2016-12-07 DMI, a global provider of end-to-end mobility services and solutions, announced its first annual ranking of mobility leaders in the limited-service in...

Krystal's More for $4 Deal Available Nationwide

2016-12-06 While other chains are trying to go “bigger,” Krystal is using its traditional “think small” philosophy to completely reinvent the quick-service stand...

Papa John's, Visa Partner on Payment Deal for NFL Fans

2016-12-01 Continuing its quest to provide the best fan experience, Visa, an NFL Sponsor for more than 20 years, announced the availability of Visa Checkout with...

Wingstop's Website Can Now be Translated into Spanish

2016-11-29 Wingstop, Inc., the award-winning wing concept with more than 900 locations worldwide, announced that it has launched a new Spanish translated website...

A Digital Renaissance of Loyalty Programs

2016-11-22 Is the punch card headed the way of the floppy disk?...