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Can Chatbots Revolutionize the Restaurant Industry?
The growing technology is changing how customers interact with businesses.
The Menu Strategy Spurring Del Taco's Success
The second largest Mexican-American chain is bucking trends with its impressive sales. Here's why.
The 6 Keys to Building a Great Hospitality Program
Operators weigh in on the six hospitality best practices that will wow customers and create an experience they’ll want to come back to again and again.
The Joys of Calling a Travel Destination Home
Travel destinations and transit centers can be fruitful ventures for nimble, adaptive quick-service brands.
The Next Big Sourcing Frontier
Urban-farming solutions like hydroponics, aquaponics, and aeroponics could be a local-sourcing game-changer for limited-service operators.
100 Ideas for Improving Your Restaurant Brand
Limited service is always pushing the envelope with fresh ideas. Here are some suggestions to get you started.
10 Ways to Leverage the Experience Economy
How quick serves are delivering more dynamic and memorable dining experiences.
Why the Biggest Brands Are All In On Digital Ordering
Consumer demand for convenience boosts mobile apps, kiosk tech at the major quick serves.
The D.C. Fast Casual Guests Won't Want to Leave
How a new D.C. fast casual is elevating its dine-in experience to create a neighborhood joint that’s comfortable and affordable.
When the Fast Casual Model Doesn't Work
While opening fast casuals is increasingly attractive to chefs, at least one has found that counter service isn’t always an easy sell.
Zaxby’s Unveils New Fan-First Initiatives for 2017
With the goal of finding more opportunities to engage with fans during memorable moments in their lives, Zaxby’s is launching a strategic agenda of fa...
'Every Dollar Counts' in Pizza Hut's New Rewards Program
Pizza Hut customers can now earn loyalty points for every dollar spent through the brand’s new loyalty program.
Jon Smith Subs Tabs Scott Stuck as President
It would be tough to find someone who hasn’t had his fingers in franchising more than Scott Stuck, president of Jon Smith Subs, a Palm Beach County br...
Report: Qdoba is Resonating with Consumers
While same-store sales, traffic, and revenue remain drivers for restaurant performance, customer satisfaction could be the key to predicting the futur...
Security Breach Hits 'Most' Chipotle Locations Nationwide
Chipotle completed its investigation into a security breach that took place in the spring, revealing widespread damage that could threaten consumers’ ...
Study: The Experience Counts in Quick Service
A new report by Catapult Marketing finds the experience-driven marketplace includes consumer selection of where to dine out.
McDonald's Launches Quiz Game in Sweden Restaurants
McDonald’s and Soundtrack Your Brand, a leading music streaming service for brands, have been working for the past year to develop a totally new way f...
Starbucks Rewards Expands in Grocery Locations
The expansion more than triples the number of products eligible for Stars through the Starbucks Rewards loyalty program at grocery, where customers ca...
Domino’s Can Now Turn On Your TV (Really)
There is a reason Domino’s remains at the forefront of the user-driven experience.
Report: Starbucks is The Most Talked About Brand in the Business
Given that Starbucks built its empire around the social experience, it’s no surprise to see the coffee giant ranked as the top “Conversation Commander...
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Taco Bell to Serve Alcohol at Hundreds of New Locations
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