Another innovative way Asian Box rewards employees is through so-called hustle chips. Valued between $10 and $100, these chips are awarded to employees who do something above and beyond their duty. Employees can cash in for additional money on their next paycheck or they can be used for other rewards, like concert tickets.
In terms of improving the mental health outlook for general managers and franchisors, Van Vlymen recommends that companies demonstrate a real career path within the industry and offer opportunities for continuing education or additional training, as well as other incentives, like extra pay for childcare or access to 401(k) plans.
“Investing in them and continuing their career path is a really good way to reward them,” she says.
Limited-service executives in the C-suite face many of the same stressors as franchisees but on a macro level. “And then of course with the dawn of social media, one bad experience can have a massive ripple effect across the brand,” Van Vlymen says.
Van Vlymen recommends these leaders not only invest in an HR manager to serve as a go-between, but also provide extensive training for employees and managers on the front lines, thus freeing up executives to concentrate on some of the larger-scale issues
Everytable, a small, community-focused chain based in southern California, takes pride in hiring people who live in the same neighborhood as the restaurant, says Christine Hasircoglu, the brand’s director of front-of-house operations. Some of those neighborhoods in Los Angeles— Compton, Watts, and Baldwin Hills— are located in an area classified by the USDA as a food desert.
“Our employees face numerous stressors outside of the workplace,” Hasircoglu says. “We have a culture of care and empathy at Everytable, and we believe that in order to give our guests great hospitality, we must show hospitality to each other first.”
Hasircoglu adds that showing hospitality means giving those employees time off from work when needed, and supporting them with basically any resources and services the company can muster.
“We have a rule that no Everytable employee or their family should go hungry, and we provide Everytable meals to any staff member who needs assistance, no questions asked,” she says.