Think about your favorite boss, the one who really made an impact on you through their leadership. Maybe it’s even the person who encouraged you to become a leader in the industry.
Mike Ganino: Crafting Culture
If you’ve traveled on the subway systems in New York, Boston, Chicago, or San Francisco in the last 20 or so years, you’ve probably seen the signs that say “if you see something, say something,” re
You’ve made it to summer! If you are like most restaurants, the summer business is starting to make the POS sing, and the labor market is ready to make some extra cash.
You’ve probably seen it: An employee in a restaurant struggles to serve a customer at the counter or work effectively on the line. The employee knows it and is embarrassed or frustrated.
Have you ever worked with a manager who provided really clear expectations and then helped you figure out how to achieve them?
The job posting promised a fun, exciting team atmosphere. You said you needed some rock-star talent to join your crew and only the best would do.
When it comes to building your culture, the way you recruit has remarkable power over the team you build and the experience you deliver to your customers.
Imagine you’ve been invited to a dinner party by a new acquaintance. You aren’t sure what to expect; will it be a sit-down evening with jazz music echoing from the speakers?