Industry News
Last night as the Carolina Panthers faced off against the Denver Broncos, NFL and Super Bowl 50 official pizza sponsor Papa John’s introduced its new Quality Guarantee. Under this platform, customers who are dissatisfied with their purchase can tell the brand where it fell short and receive another...
New York City based fast casual company innovates as restaurant incubator.
Fast Casual
In the foodservice world, most multiunit franchise companies are content with filling out their portfolio with a suite of franchised brands. Fast-casual industry taking off? Sign on with one of the hot new upstarts. Need a pizza concept to complement your offerings? There are dozens of options...
New fast casual and QSR chains use hyper local food in healthy and nutritious menu.
Consumer Trends
One moment of clarity changed everything for the cofounder of Tender Greens, the Los Angeles–based Fast Casual 2.0 chain whose motto is “Slow food done fast.” It was 25 years ago, and Erik Oberholtzer, then a cook just out of culinary school, found himself working in the already-legendary kitchens...
Top QSR chains leverage big data to strategically build new business.
Outside Insights
Note: This is the second article in a two-part series about why and how to boost your bottom line by embracing restaurant information management. Read the first article here. To catch you up, here’s a summary of the first article in this series: Multiunit operators should embrace their big data...
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Industry News
Every Friday during football season, Charlotte, North Carolina–based Bojangles’ feeds another neighboring enterprise, the Carolina Panthers. When the Southeast team headed westward to take on the Denver Broncos for Sunday’s Super Bowl game, Bojangles’ was determined to keep its Friday tradition and...
Consumer Trends
When it comes to creating loyalty among Millennial consumers, the right approach is something of a mystery for many operators. After all, the 18–34-year-old population in America is hugely diverse with a variety of views, lifestyles, and consumer tastes. Nevertheless, experts say brands can embrace...
Web Exclusive
Diners visiting many Chipotle Mexican Grill locations in recent months probably noticed that ordering lines—which used to snake out the door—were now shorter and that normally crowded parking lots had empty spots. It didn't take a business savant to realize that the fast-casual leader’s sales would...
Industry News
While Carl’s Jr. and Hardee’s continue to push the envelope stateside with new menu items like the Steakhouse Thickburger and newly nabbed celebrity Chef Michael Voltaggio to promote it, their parent company’s international division is even busier. Last year was the fifth year in a row that CKE...
Top QSR franchisee in North Carolina shares ideas for connecting with community.
Like so many who go on to make a career in foodservice, Jeff Rigsby landed a job at a quick serve when he was in high school.
QSR brands spend money on new food item investment programs.
Restaurant brands that are around for any length of time are likely to undergo a rebrand at some point, whether it’s a subtle store redesign or a wholesale menu shift.
Fast food brands discover restaurant design can affect customer behavior.
A study sponsored by CKE brand Hardee’s revealed a correlation between a restaurant’s interior design and its customers’ healthy dining habits.While the study, “Music & Light,” was conducted at Cornell University’s Food and Brand lab in Ithaca, New York, in 20
Chances are that when you hear the term “big data,” you think of Ph.D. candidates slaving over massive banks of computers—not restaurants.
Chicago fast casual chain offers healthy versions of fast food classics.
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Atlanta fast casual chef talks fresh and local veggie sourcing in restaurants.
Vegetables are no stranger to the limited-service industry, but have long been confined to the salad bowl and sandwich topping station.