Industry News
Quick serves regularly serve more than 50 percent of their business through the drive thru. But according to the National Center for Health Statistics, there are an estimated 36 million deaf and hearing-disabled people in the U.S. who are left without that option. A tool from Inclusion Solutions is...
Executive Insights
When Sardar Biglari moved with his family to the U.S. in 1984, Steak ‘n Shake was already a verified favorite on the quick-serve scene. In fact, the tried-and-true Midwestern chain was celebrating its 50th anniversary the year Biglari immigrated to San Antonio from Iran. Today, 28 years later,...
Starbucks Blonde roast is available in three different blends.
Web Exclusive
After 40 years of staking its reputation on dark and medium coffee roasts, Starbucks began offering a light roast on January 10. The Seattle-based coffee giant launched its new Blonde roast across the country in what some believe is a response to the growth of coffee competitors like McDonald’s and...
Mike Faers
Industry News
Former UK Head of Food at McDonalds, Mike Faers has launched a new management consultancy called Food Innovation Solutions (FIS) to help global food businesses deliver truly innovative new products. “Being so focused on managing costs in these difficult financial times can make it difficult to...
Industry News
Cold Stone Creamery will offer a limited time addition, Hot for Cookie, to their Hot Stone Warm and Delicious plated dessert line beginning January 18.   This delectable treat is made with a warm medley of a baked Chocolate Chip Cookie and rich Cookie Dough topped with French Vanilla Ice Cream,...
David Johnson is a partner with ACM Partners.
Industry News
  The economic recovery in the wake of the 2008-2009 recession has been lackluster, but for the quick-serve industry, things have been even worse. Pre-recession, through the early 00s, restaurant growth in the sector was brisk, as consumers, flush with high employment rates and increasingly...
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Industry News
San Antonio has been named one of America’s fattest cities by the American Obesity Association. And with twice the national incidence of diabetes, there’s plenty to be concerned about. But the city is starting to buck the trend, with some help from an unlikely hero: the quick-serve industry. Suzy...
Pollo Campero's menu is organized in a way that maximizes sales.
When the federal menu-labeling law goes into effect this year, restaurants with 20 or more locations will need to provide calorie counts on menus and menuboards. Experts say the calorie shuffle presents a good opportunity for restaurants to reevaluate their menu strategy and menuboard design, two...
Start up technology entrepreneurs use disruption method to change restaurant industry.
It was another late night last fall at the LivingSocial office in Washington, D.C., and Alan Clifford and Ian Costello were hungry.
Top fast casual chains offer lessons to startup premium restaurant brands like Num Pang.
I don’t make it to the movies much anymore.
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
Waffle menu development gives QSR operators new ingredient ideas for attracting customers.
A few years back, the Trouble Coffee and Coconut Club in San Francisco’s Outer Sunset neighborhood began selling slices of cinnamon toast for $4.
Top QSR chains leverage big data numbers for restaurant business success.
In April, Josh Patchus began his new job at Cava Grill, the upstart Washington, D.C.–based fast casual.In a world of cooks and cashiers, marketers and managers, Patchus acknowledges that his title—chief data scientist—is an odd one, seemingly out of place at the emerging 14-unit Me
QSR chains explore new real estate site selection strategies to maximize business exposure.
In recent years, many limited-service brands have re-evaluated their ideas regarding new restaurant locations.