Industry News
The Arby’s Foundation, the nonprofit charitable arm of Arby’s, announced that it raised more than $2 million in the fourth quarter to support Share Our Strength’s “No Kid Hungry” campaign. The total is double what Arby’s originally pledged to donate. The sandwich concept raised the money through...
Industry News
Jersey Mike’s founder and CEO Peter Cancro, along with team members and franchisees, laid wreaths for the fallen at Arlington National Cemetery in Washington, D.C., as part of a National Day of Remembrance on Saturday, Dec. 10, 2011. With the help of its customers, the national sub sandwich...
Industry News
On January 2, McDonald’s will launch a new marketing campaign designed to show customers the farms and ranches where its food comes from. Neil Golden, chief marketing officer for McDonald’s USA, announced the new campaign yesterday on McDonald’s @McDListenTour Twitter handle, through which company...
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Industry News
Church’s Chicken, the quick service restaurant chain, is partnering with Alcon Entertainment and Warner Bros. Pictures to celebrate the upcoming new film, Joyful Noise, starring Dolly Parton and Queen Latifah, in theaters Jan. 13, 2012. A national sweepstakes will award one lucky Church’s customer...
Wendy's W burger helps the company bridge its value menu and premium items.
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On December 1, Subway rattled the quick-service world when it announced its latest promotional offer: $2 six-inch subs. As a “Customer Appreciation Month” promotion, the $2 December-only deal may be Subway’s boldest play yet in the pricing wars to compete with other chains’ value menus. “[Subway is...
Chipotle CEO Steve Ells calls for an end to antibiotics in meat.
Industry News
In a Congressional briefing on Capitol Hill today, Chipotle CEO Steve Ells called for an end to the overuse of antibiotics in American meats. Ells’ wildly successful 1,200-unit Mexican fast casual only uses hormone- and antibiotic-free meats. “It’s going to take restaurants like Chipotle creating...
Industry News
Florida-based casual barbecue chain Woody’s Bar-B-Q is overhauling its operations and planning for future growth with two fast-casual prototypes. The veteran chain is now offering a 2,500–3,000-square-foot fast-casual model and 1,000–1,500-square-foot fast-casual express model to franchisees...
Carin L. Stutz is the new CEO of Cosi.
Industry News
Fast-casual sandwich concept Così, Inc. (NASDAQ: COSI) hired Carin L. Stutz as the company’s new CEO and president beginning January 1. She also will join the Così Board of Directors. “Carin is a proven leader with deep operational, marketing and business development experience,” says Michael O’...
QSR brands improve customer service hospitality skills to attract new guests.
Although the limited-service industry was built on the pillars of convenience and speed, the human factor is what sets brands apart.
Start up technology entrepreneurs use disruption method to change restaurant industry.
It was another late night last fall at the LivingSocial office in Washington, D.C., and Alan Clifford and Ian Costello were hungry.
A quiche hits the spot any time of day.
Breakfast has always broken the rules.Whereas frosted cinnamon buns, bowlfuls of chocolate-flavored puffed rice, and jelly doughnuts dusted with powdered sugar are considered perfectly acceptable morning mealtime fare, anyone besides a college student who breaks out the same items for dinner on a re
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.
QSR brands roll out new healthy menu items like nutritious salads.
It’s a rite of passage: In August, well before the actual fall season begins, limited-service brands—especially those among the coffee, doughnut, and bakery-café categories—trip over each other to be the first to market with all fashions of fall-themed goods, from apple-pie this to