Antonio Swad, CEO of Pizza Patron, orchestrated this year's brand changes.
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Earlier this year, Pizza Patrón faced rising commodity costs and stagnant numbers across the 100-store system. CEO Antonio Swad, feeling pressure to deliver value for franchisees and customers, saw daring change as his lone solution. "In this business, being timid is the quickest path to failure,"...
Industry News
For the first time since it was acquired by parent company TRUFOODS LLC in 2007, Pudgie’s Famous Chicken launched a new food product, the BBQ Pulled Chicken Sandwich LTO. Gary Occhiogrosso, chief development officer for TRUFOODS, says there were more pressing needs for the company to address with...
The beginning of the year offers a good opportunity to reevaluate business.
Ah, December. The month of happy faces, snow on tongues, warm giving, good food, loved ones, quiet reflection, The Christmas Carol, talking pets on Christmas Eve, and more sales.   Enter January. The bills are due and there’s bad weather, lower sales, colds, and nothing to do until Valentine’s Day...
Industry News
He’s found himself at the top of the polls in the race for the 2012 Republican presidential nomination, and now former Speaker of the House Newt Gingrich is reaching out to the small business world to help him secure it. Gingrich participated in a town-hall-type teleconference today to answer small...
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Industry News
Tasti D-Lite, the lower-calorie frozen dessert chain catering to health-conscious consumers, has announced the acquisition of Planet Smoothie, LLC, a franchise system with more than 100 units in operation, mainly in Georgia and Florida.  Planet Smoothie is a national franchisor and consumer...
Industry News
Red Mango is expanding to Mexico. Today, the Dallas-based chain and one of America's fastest-growing yogurt and smoothie brands announced its first international franchise agreement in an exclusive deal with Cinemex, the leading national chain with 184 movie theaters operating across Mexico. ...
A KFC marketing campaign had Colonel Sanders delivering food to window washers.
1. Roark Capital Buys Arby’s With concerns about the economy running high, restaurant industry mergers and acquisitions dipped noticeably. None of 2011’s mergers came close in value to the previous year, when Burger King and CKE, parent of Carl’s Jr. and Hardee’s, were each sold for more than $1...
Hot Head Burritos offers a range of fresh Mexican menu options.
Emerging Concepts
With four salsas and 12 sauces to choose from, diners at Hot Head Burritos can control the degree of spiciness in their food with a great degree of precision. “We have really expanded on our sauces,” says Ray Wiley, who started Hot Head Burritos with his wife Cynde almost five years ago. “We opened...
Quick service restaurant operators use high tech products to improve customer experience.
Staying on trend, particularly when it comes to technology, is a delicate balancing act for Back Yard Burgers. CEO David McDougall says there’s no question that the entire restaurant industry is moving away from cash and credit and toward mobile payment and ordering methods.
Quick service restaurant Bojangles serves indulgent Southern food like chicken biscuits.
Charlotte, North Carolina–based Bojangles’ may fall into the chicken quick-service category, but as any executive, operator, employee, or loyal fan will tell you, it’s all about the biscuit.And for good reason: The item is included or featured in nearly 80 of the brand’s menu
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR chains market to Millennial customers by selling restaurant story.
There’s a lot of buzz in almost every circle about the Millennial generation—those born between 1978 and 1995—and for good reason. They are spending money in a big way and, if you market to them right, they’ll spend it eating out.The numbers don’t lie.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.